Associate Business Systems Analyst
About The Position
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.
Requirements
- Associate's degree or higher
- 2+ years of experience in Application Support, Production Support, DevOps, SRE, or Operations Engineering
- 2+ years supporting enterprise-scale applications in production
- Experience leading P1/P2 incident response and RCA activities
- Strong ServiceNow Incident and Problem Management experience
Nice To Haves
- Experience with monitoring and observability platforms.
- MySQL skills and familiarity with Hasura
Responsibilities
- Provide production support for critical healthcare applications and services
- Drive resolution of P1/P2 incidents while coordinating resources across application, infrastructure, database, and vendor teams
- Participate in on-call rotation and major incident war rooms
- Monitor application health, system performance, and customer-impacting issues
- Ensure restoration objectives and SLA commitments are achieved
- Lead Root Cause Analysis (RCA) activities following major incidents
- Create high-quality Problem Records and preventive action plans
- Track corrective and preventive actions through closure
- Identify recurring incident patterns and recommend permanent solutions
- Improve system reliability, scalability, performance, and resilience
- Establish and monitor SLIs, SLOs, and operational KPIs
- Develop runbooks, support documentation, and operational playbooks
Benefits
- comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
