Associate Business Systems Analyst - E-File Operations

Wolters Kluwer•Kennesaw, GA

2d•$57,100 - $97,500•Hybrid

About The Position

The Efile Operations Analyst ensures the accuracy, timeliness, and reliability of electronic filing (efile) operations across internal systems and external vendor platforms. This role involves evaluating stakeholder data requests, composing and tuning operational queries, monitoring system health, and collaborating with internal teams and external agencies to resolve issues and improve processes.

Requirements

Proficiency in Oracle and MS SQL Server query syntax
Superior communication skills for cross-functional collaboration
Strong documentation skills to convert tribal knowledge into clear, actionable processes
Willingness to work nights and weekends occasionally
Ability to complete approximately 2 weeks of on-site training in Kennesaw, GA
Commitment to hybrid work schedule post-training

Nice To Haves

Experience in operational monitoring within financial or tax-related systems
Familiarity with support of SaaS operational environments
Familiarity with scripting or programming languages (PowerShell, DAX, PowerQuery/M, R, .Net, Python, etc)
Familiarity with data visualization tools and reporting platforms

Responsibilities

Evaluate and clarify stakeholder data requests
Propose database queries, jobs, distribution methods, and data visualizations
Compose, tune, run, and schedule queries to monitor efile statuses, bank enrollments, taxpayer bank applications, and related systems
Proactively identify delays or errors in internal and external vendor systems
Communicate with banks, IRS, and state tax agencies to request data and resolve outstanding issues
Collaborate with internal teams to test and validate operational reporting changes
Recommend system enhancements to reduce monitoring overhead and exceptions