Associate Business Advisor

Capgemini • Van Buren Township, IN

1d • Hybrid

About The Position

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Requirements

• 2 to 4 years of experience in BPO, Healthcare, Claims Processing, Customer Service, Collections, or related operations.
• Excellent verbal and written communication in English.
• Strong customer handling and escalation management skills.
• Analytical thinking and problem-solving ability.
• Attention to detail and accuracy.
• Time management and multitasking skills.
• Ability to work independently and in a team environment.
• Proficiency in MS Office applications, web-based tools, email systems, and data management activities.

Nice To Haves

• Basic understanding of healthcare claims and insurance processes.

Responsibilities

• Handling complex customer issues, escalations, and coordinating with cross-functional teams.
• Driving independent case resolution and supporting process improvements.
• Working in a 24x7 environment.

Benefits

• Comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
• Opportunity to learn on one of the industry's largest digital learning platforms, with access to 250,000+ courses and numerous certifications.
• Personalized career guidance from leaders.
• Range of career paths and internal opportunities within Capgemini group.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree