Associate Business Advisor

Capgemini • Van Buren Township, IN

2d • Hybrid

About The Position

In this role you will play a key role in: Excellent verbal and written communication in English. Strong customer handling and escalation management skills. Analytical thinking and problem-solving ability. Attention to detail and accuracy. Time management and multitasking skills. Ability to work independently and in a team environment. Basic understanding of healthcare claims and insurance processes (preferred).

Requirements

• 1 to 2 years of experience in BPO, Healthcare, Claims Processing, Customer Service, Collections, or related operations.
• Experience in handling customer issues, case management, and escalation management.
• Strong verbal and written communication skills in English.
• Good comprehension and analytical skills.
• Ability to work with accuracy and attention to detail.
• Proficiency in MS Office applications, email systems, web-based tools, and data entry activities.
• Willingness to work in a 24x7 environment.
• Open to work from office.

Nice To Haves

• Basic understanding of healthcare claims and insurance processes.

Responsibilities

• Handling customer issues
• Case management
• Escalation management

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree