Associate - Brokerage Client Services

Fulton Bank • Woolwich Township, NJ

5d • Hybrid

About The Position

Provides high-quality operational support to Financial Advisors, their clients, and other team members. This full-time hybrid career opportunity is based at the Swedesboro location in Woolwich Township, New Jersey. Following a successful 90-day introductory period, the hybrid schedule is four days in the office and one day working from home. Core working hours are 8:00 a.m. to 4:30 p.m., Monday through Friday.

The role supports the daily administrative operations of assigned Financial Advisors and serves as a first point of contact for a high volume of client interactions. It helps onboard clients, process account-related requests and transactions, prepare for client meetings, maintain records, and support marketing and client-facing events. The position also contributes to the team's sales goals and must follow company and industry compliance requirements.

Requirements

• Bachelor's degree or equivalent experience; a specialty in Business, Finance, or a related field is preferred.
• At least 3 years of administration experience in a financial services or sales environment.
• Knowledge of mathematics sufficient to process account and transaction information.
• Ability to communicate effectively orally and in writing with all organizational levels, using appropriate interpersonal styles.
• Ability to take initiative and proactively follow up on submitted items to ensure completion and resolve errors, questions, or concerns.
• Knowledge of investment industry terminology.
• Experience with Microsoft Office Suite.
• Experience with client relationship management (CRM) software or similar contact management software.
• Must be authorized to work in the United States without current or future visa sponsorship.
• Must be able to be affiliated with the company's Broker Dealer (preferred).

Nice To Haves

• At least 2 years of experience with investment operations, procedures, and transfers.
• SIE (Security Industry Essentials), Series 7, and Series 63 or Series 66 certifications.
• Bachelor's degree with a specialty in Business, Finance, or a related field.
• Ability to be affiliated with the company's Broker Dealer.

Responsibilities

• Manage daily administrative operations for assigned Financial Advisor(s).
• Serve as the first point of contact for a high volume of interactions, including basic inquiries and meeting scheduling, with prospective and existing clients by phone, in person, virtually, and through mailings.
• Perform clerical and administrative tasks, including preparing and processing correspondence and communications, preparing reports, and filing client information daily.
• Onboard new clients, confirm required documentation is complete and accurate, and monitor incoming transfers of new assets.
• Assist clients with paperwork for account transfers, beneficiary designations, and other maintenance requests.
• Process client transactions, such as deposits and withdrawals, in compliance with regulatory requirements.
• Collaborate with Financial Advisor(s) to prepare client meetings and presentations by gathering relevant data and creating reports.
• Create and maintain records and files using Client Relationship Management (CRM) software.
• Ensure client paperwork is current with firm and industry requirements, rules, and regulations.
• Assist Financial Advisor(s) with marketing efforts, including seminars and other client-facing events.
• Participate in available training, cross-training, and educational or professional development opportunities to remain current on firm and industry policies and procedures.
• Work as part of a larger team dedicated to achieving Fulton Financial Advisors' overall sales goals.
• Participate in client meetings with Financial Advisor(s) upon request.
• Complete other duties assigned by the manager.
• Read, understand, and follow company-assigned and job-related compliance programs, regulations, policies, and procedures; complete compliance training by established due dates; identify and escalate compliance risks as appropriate.

Benefits

• Medical plans with prescription drug coverage
• Flexible spending account or health savings account, depending on the medical plan chosen
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) program with employer match
• Employee Stock Purchase Plan
• Paid time off programs, including holiday pay
• Paid volunteer time
• Disability insurance coverage
• Maternity and parental leave
• Adoption assistance
• Educational assistance
• Wellness program with financial incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level