Associate - Brokerage Client Services

Fulton Bank • Woolwich Township, NJ

7d • $22 - $37 • Hybrid

About The Position

Provides high-quality operational support to Financial Advisors and their clients, as well as other team members. This role handles daily administrative operations, serves as a primary contact for client interactions, supports client onboarding and account maintenance, and helps prepare client meetings and marketing activities. The position contributes to a larger team working toward Fulton Financial Advisors' sales goals and is based at the Swedesboro location in Woolwich Township, New Jersey.

This is a full-time hybrid opportunity. After a successful 90-day introductory period, the schedule is four days in the office and one day working from home. Core hours are 8:00 a.m. to 4:30 p.m., Monday through Friday. The hourly rate is $22.16–$36.92; specific compensation depends on factors including knowledge, skills, experience, and relevant licenses or credentials, and may vary by location.

Requirements

• At least 3 years of administration experience in a financial services or sales environment.
• Knowledge of mathematics sufficient to process account and transaction information.
• Ability to communicate effectively, orally and in writing, with all organizational levels using appropriate interpersonal styles.
• Ability to take initiative and proactively follow up on submitted items to ensure completion and resolve errors, questions, or concerns.
• Knowledge of investment industry terminology.
• Experience with Microsoft Office Suite.
• Experience with client relationship management (CRM) software or similar contact management software.
• Must be authorized to work in the United States without current or future visa sponsorship.
• Must be able to be affiliated with the company's Broker Dealer.

Nice To Haves

• Bachelor's degree or equivalent experience, preferably in Business, Finance, or a related specialty.
• At least 2 years of experience with investment operations, procedures, and transfers.
• SIE (Security Industry Essentials), Series 7, and Series 63 or Series 66 certifications.
• Ability to be affiliated with the company's Broker Dealer.

Responsibilities

• Manage the daily administrative operations for assigned Financial Advisor(s).
• Serve as the first point of contact for a high volume of daily interactions, including basic inquiries and meeting scheduling with prospective and existing clients by phone, in person, virtually, and through mailings.
• Perform clerical and administrative work, including preparing and processing correspondence and communications, preparing reports, and filing client information daily.
• Onboard new clients, ensure required documentation is complete and accurate, and monitor incoming transfers of new assets.
• Assist clients with paperwork for account transfers, beneficiary designations, and other maintenance requests.
• Process client transactions, including deposits and withdrawals, while ensuring compliance with regulatory requirements.
• Collaborate with Financial Advisor(s) to prepare client meetings and presentations by gathering relevant data and creating reports.
• Create and maintain records and files using Client Relationship Management (CRM) software.
• Ensure required client paperwork is current with firm and industry requirements, rules, and regulations.
• Assist Financial Advisor(s) with marketing efforts, including seminars and other client-facing events.
• Participate in available training, cross-training, and educational or professional development opportunities to remain current on firm and industry policies and procedures.
• Work as part of a larger team dedicated to achieving Fulton Financial Advisors' overall sales goals.
• Participate in client meetings with a Financial Advisor(s) upon request.
• Perform other job duties as assigned by the manager.
• Read, understand, and act on applicable compliance programs, regulations, policies, and procedures; complete assigned compliance training by established due dates; identify compliance risks, ensure compliance with applicable laws and regulations, and escalate risks to the appropriate management level.

Benefits

• Medical plans with prescription drug coverage.
• Flexible spending account or health savings account, depending on the medical plan chosen.
• Dental insurance.
• Vision insurance.
• Life insurance.
• 401(k) program with employer match.
• Employee Stock Purchase Plan.
• Paid time off programs, including holiday pay.
• Paid volunteer time.
• Disability insurance coverage.
• Maternity and parental leave.
• Adoption assistance.
• Educational assistance.
• Wellness program with financial incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level