Part Time (20 Hours) Associate Banker Chino Hills Branch, Chino Hills, CA Bilingual Mandarin Required
About The Position
As an Associate Banker at Chase, you represent the bank’s brand and culture by providing welcoming, attentive service and using banking solutions and financial technology to create strong client experiences. You help the branch succeed by building trusted relationships, sharing product knowledge, and connecting clients with solutions that support their financial goals. The position includes greeting clients, managing lobby flow and appointments, servicing and opening accounts, assisting with everyday transactions and digital banking tools, and performing branch operations involving cash devices. The role requires reading and speaking both English and Mandarin. The position is part-time for 20 hours at the Chino Hills Branch in Chino Hills, California.
Requirements
- Ability to put clients first and exceed expectations through attentive, friendly service.
- Ability to build trusted relationships and demonstrate genuine care and concern in client interactions.
- Ability to communicate clearly and politely, understand client needs, and anticipate those needs.
- Ability to resolve client issues quickly and accurately with attention to detail.
- Ability to work collaboratively to deliver seamless client service.
- Ability to quickly and accurately learn products, services, and procedures.
- Client service experience or comparable experience.
- High school diploma or GED equivalent.
- Ability to read and speak both English and Mandarin.
Nice To Haves
- Strong desire and ability to influence, educate, and connect customers to technology solutions.
- Cash handling experience.
Responsibilities
- Welcome clients and provide attentive, friendly service; use a tablet to manage lobby traffic, check clients into the waiting queue, and schedule or cancel meetings.
- Provide account servicing and maintenance and open new accounts in compliance with policies, procedures, and regulatory and banking requirements.
- Educate and assist clients with everyday banking transactions and self-service options, including the Chase Mobile App, Chase.com, and ATMs.
- Build client relationships by listening actively, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions.
- Partner with branch team members to help clients achieve their financial goals.
- Perform branch operations, which may include managing cash devices such as the cash vault and ATM, while following bank policies and procedures.
Benefits
- Competitive total rewards package.
- Base salary determined by role, experience, skill set, and location.
- Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support.
- Financial coaching.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
