Part Time (20 Hours) Associate Banker Chino Hills Branch, Chino Hills, CA Bilingual Mandarin Required

JPMorganChase • Chino Hills, CA

11d • Onsite

About The Position

As an Associate Banker at Chase, you will represent the brand and culture by creating welcoming, memorable experiences for clients through attentive service and modern banking solutions. You will contribute to branch success by delivering exceptional client experiences, building trusted relationships, sharing product knowledge and solutions, and helping clients achieve their financial goals. This is a part-time, 20-hour-per-week position at the Chino Hills Branch in Chino Hills, California, and requires reading and speaking both English and Mandarin.

The position is subject to Section 19 of the Federal Deposit Insurance Act. An employment offer is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.

Requirements

• Client service experience or comparable experience.
• High school diploma or GED equivalent.
• Ability to read and speak both English and Mandarin.
• Ability to provide attentive, friendly service and create a welcoming environment.
• Ability to build trusted relationships and demonstrate genuine care and concern for clients.
• Ability to communicate clearly and politely, understand client needs, and anticipate those needs.
• Ability to resolve client issues quickly and effectively with attention to detail.
• Ability to collaborate with a team to deliver seamless service.
• Ability to quickly and accurately learn products, services, and procedures.

Nice To Haves

• Strong desire and ability to influence, educate, and connect customers to technology solutions.
• Cash handling experience.

Responsibilities

• Greet clients entering the branch and provide friendly, attentive service that creates a welcoming environment.
• Use a tablet to manage lobby traffic, check clients into the waiting queue, and schedule or cancel client meetings.
• Provide account servicing and maintenance and open new accounts in compliance with bank policies, procedures, and regulatory requirements.
• Educate and assist clients with day-to-day banking transactions and self-service technology, including the Chase Mobile App, Chase.com, and ATMs.
• Build meaningful client relationships by listening actively, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions.
• Partner with branch team members to help clients achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault and ATM, while adhering to bank policies and procedures.
• Resolve client issues quickly and accurately, with attention to detail.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED