Associate Banker, 30 Hours, Baltimore, Maryland - Fells Point Branch

JPMorganChase • Baltimore, MD

11d • Onsite

About The Position

As an Associate Banker at Chase, you will represent the brand and culture by creating welcoming, memorable experiences for clients and employees. You will contribute to branch success by delivering attentive service, building trusted client relationships, and sharing product knowledge and solutions that help clients achieve their financial goals. The role combines friendly service with current banking solutions and financial technology.

The position is listed as 30 hours at the Fells Point Branch in Baltimore, Maryland. Responsibilities include assisting clients with account servicing and new accounts, day-to-day transactions, digital self-service options, and branch operations while following applicable policies and regulatory requirements.

Requirements

• Ability to put clients first and exceed expectations by providing attentive, friendly service and creating a welcoming environment.
• Ability to build trusted relationships and demonstrate genuine care and concern during client interactions.
• Ability to communicate clearly and politely, understand and assist clients, and anticipate their needs.
• Ability to resolve client issues quickly and effectively with attention to detail.
• Ability to collaborate with a team to deliver seamless client service.
• Ability to learn products, services, and procedures quickly and accurately.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Nice To Haves

• Strong desire and ability to influence, educate, and connect customers to technology solutions.
• Cash handling experience.

Responsibilities

• Welcome clients as they enter the branch, provide attentive and friendly service, and use a tablet to manage lobby traffic, check clients into the waiting queue, and schedule or cancel meetings.
• Provide account servicing and maintenance and open new accounts while complying with policies, procedures, regulatory requirements, and banking requirements.
• Educate and assist clients with day-to-day banking transactions and technology self-service options, including the Chase Mobile App, Chase.com, and ATMs.
• Build client relationships by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions.
• Partner with branch team members to help clients achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault and ATM, while following bank policies and procedures.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED