About The Position

As an Associate Banker at Chase, you will represent the company’s brand and culture by providing welcoming, attentive service and using banking solutions and financial technology to create positive client experiences. You will contribute to branch success by building trusted client relationships, sharing product knowledge and solutions, and helping clients work toward their financial goals. This is a part-time position for 20 hours. The role includes greeting and assisting clients in the branch, servicing accounts and opening new ones, helping clients with everyday transactions and digital banking tools, and performing branch operations in compliance with bank policies, procedures, and regulatory requirements.

Requirements

  • Ability to put clients first, exceed expectations, and create a welcoming environment through attentive and friendly service.
  • Ability to build trusted relationships and demonstrate genuine care and concern during client interactions.
  • Ability to communicate clearly and politely, engage clients, understand their needs, and anticipate their needs.
  • Ability to resolve client issues quickly and effectively, with attention to detail.
  • Ability to work collaboratively as part of a team to provide consistent, seamless service.
  • Ability to learn products, services, and procedures quickly and accurately.
  • Client service experience or comparable experience.
  • High school diploma or GED equivalent.

Nice To Haves

  • Strong desire and ability to influence, educate, and connect customers to technology solutions.
  • Cash handling experience.

Responsibilities

  • Greet clients as they enter the branch and provide attentive, friendly service that makes them feel welcomed and cared for.
  • Use a tablet to manage lobby traffic, check clients into the waiting queue, and schedule or cancel client meetings.
  • Service and maintain accounts and open new accounts while complying with policies, procedures, and regulatory and banking requirements.
  • Educate and assist clients with day-to-day banking transactions and self-service technology, including the Chase Mobile App, Chase.com, and ATMs.
  • Build client relationships by listening actively, asking thoughtful questions, demonstrating empathy, and sharing relevant product knowledge and solutions.
  • Partner with branch team members to help clients achieve their financial goals and deliver seamless service.
  • Perform branch operations, which may include managing cash devices such as the cash vault or ATM, while following bank policies and procedures.
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