Associate Banker, 20 Hours, Reisterstown, MD - Multiple Locations
About The Position
As an Associate Banker at Chase, you represent the company’s brand and culture by providing attentive, welcoming service and using banking solutions and financial technology to support clients. You contribute to branch success by delivering exceptional client experiences, building trusted relationships, sharing product knowledge, and helping clients work toward their financial goals. The role includes greeting clients, managing lobby traffic and appointments, servicing accounts, opening accounts, assisting with everyday transactions and digital self-service tools, and performing branch operations. You must follow applicable bank policies, procedures, and regulatory requirements.
Requirements
- Ability to put clients first and provide attentive, friendly service in a welcoming environment.
- Ability to build trusted relationships and demonstrate care and concern in client interactions.
- Ability to communicate clearly and politely, engage clients, understand their needs, and anticipate those needs.
- Ability to resolve client issues quickly and effectively with attention to detail.
- Ability to collaborate as a team to provide consistent, seamless client service.
- Ability to learn products, services, and procedures quickly and accurately.
- Client service experience or comparable experience.
- High school diploma or GED equivalent.
Nice To Haves
- Strong desire and ability to influence, educate, and connect customers to technology solutions.
- Cash handling experience.
Responsibilities
- Welcome clients as they enter the branch, manage lobby traffic and waiting queues using a tablet, and schedule or cancel client meetings.
- Provide account servicing and maintenance and open new accounts while following policies, procedures, and regulatory and banking requirements.
- Educate and assist clients with day-to-day banking transactions and self-service technology, including the Chase Mobile App, Chase.com, and ATMs.
- Build client relationships by listening actively, asking thoughtful questions, showing empathy, and sharing product knowledge and solutions in partnership with branch team members.
- Perform branch operations, which may include managing cash devices such as the cash vault and ATM, while following bank policies and procedures.
Benefits
- Comprehensive health care coverage
- On-site health and wellness centers
- Retirement savings plan
- Backup childcare
- Tuition reimbursement
- Mental health support
- Financial coaching
- Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
