Associate Banker, 30 Hours, Tacoma, WA Area - Multiple Locations

JPMorganChase • Tacoma, WA

2d • Onsite

About The Position

As an Associate Banker within Chase, you represent the company’s brand and culture by creating welcoming, memorable experiences for clients. You use banking solutions and financial technology alongside friendly, attentive service to build lasting client relationships and support the success of the branch. You help clients understand products and solutions that can support their financial goals.

The role is listed for 30 hours in the Tacoma, Washington area, with multiple locations. Responsibilities include welcoming clients, managing lobby flow and appointments, servicing accounts and opening new ones, helping clients use digital and self-service banking options, building relationships, and performing branch operations in accordance with applicable policies and requirements.

Requirements

• Ability to put clients first, exceed expectations, and deliver attentive, friendly service in a welcoming environment.
• Ability to build trusted relationships and demonstrate genuine care and concern during client interactions.
• Ability to communicate clearly and politely, engage clients, understand and help with their needs, and anticipate client needs.
• Ability to resolve client issues quickly and effectively with attention to detail.
• Ability to work collaboratively as a team to provide seamless service with care and sincerity.
• Ability to learn products, services, and procedures quickly and accurately.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Nice To Haves

• Strong desire and ability to influence, educate, and connect customers to technology solutions.
• Cash handling experience.

Responsibilities

• Greet clients entering the branch and create a welcoming environment with attentive, friendly service.
• Use a tablet to manage lobby traffic, check clients into the waiting queue, and schedule or cancel client meetings.
• Provide account servicing and maintenance and open new accounts while complying with policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions and technology self-service options, including the Chase Mobile App, Chase.com, and ATMs.
• Build client relationships by listening actively, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions.
• Partner with branch team members to help clients achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault or ATM, while following bank policies and procedures.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED