Part Time (30 Hours) Associate Banker, Noriega and 19th Branch, San Francisco, CA Bilingual Cantonese Preferred

JPMorganChase • San Francisco, CA

19d • Onsite

About The Position

As an Associate Banker at Chase, you will represent the brand and culture through welcoming, attentive service and the use of banking solutions and financial technology. You will contribute to branch success by delivering exceptional client experiences, building trusted relationships, sharing product knowledge and solutions, and helping clients work toward their financial goals. This is a part-time role for 30 hours at the Noriega and 19th Branch in San Francisco, California. Reading and speaking English and Cantonese is preferred. Employment is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries, under Section 19 of the Federal Deposit Insurance Act.

Requirements

• Ability to put clients first and exceed their expectations by delivering attentive, friendly service and creating a welcoming environment.
• Ability to build trusted relationships and demonstrate genuine care and concern during client interactions.
• Ability to communicate clearly and politely, understand and assist clients, and anticipate their needs.
• Ability to resolve client issues quickly and effectively with attention to detail.
• Ability to work collaboratively as a team to deliver seamless service with care and sincerity.
• Ability to learn products, services, and procedures quickly and accurately.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Nice To Haves

• Strong desire and ability to influence, educate, and connect customers to technology solutions.
• Cash handling experience.
• Ability to read and speak both English and Cantonese.

Responsibilities

• Greet clients as they enter the branch and create a welcoming environment through attentive, friendly service.
• Use a tablet to manage lobby traffic, check clients into the waiting queue, and schedule or cancel client meetings.
• Provide account servicing and maintenance, open new accounts, and comply with applicable policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions and technology self-service options, including the Chase Mobile App, Chase.com, and ATMs.
• Build client relationships by listening actively, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions.
• Partner with branch team members to help clients achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault and ATM, while following bank policies and procedures.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED