Part Time (30 hours) Associate Banker, La Puente and Lemon Branch, Walnut, CA Bilingual Mandarin Preferred
About The Position
As an Associate Banker at Chase, you represent the brand and culture by creating welcoming, memorable experiences for clients. You use banking solutions and financial technology alongside friendly, attentive service to contribute to branch success. You build trusted client relationships, share product knowledge and solutions, and help clients work toward their financial goals. This is a part-time role of 30 hours at the La Puente and Lemon Branch in Walnut, California. Bilingual English and Mandarin ability is preferred. The role includes greeting and assisting clients, managing lobby traffic and appointments, servicing accounts and opening new ones, explaining banking transactions and digital self-service options, and performing branch operations. All work must comply with applicable bank policies, procedures, and regulatory requirements.
Requirements
- Client service experience or comparable experience.
- High school diploma or GED equivalent.
- Ability to deliver attentive, friendly service and put clients first.
- Ability to build trusted relationships and demonstrate genuine care and concern in client interactions.
- Ability to communicate clearly and politely, understand client needs, and anticipate those needs.
- Ability to resolve client issues quickly and accurately, with attention to detail.
- Ability to collaborate with a team to deliver consistent, seamless client service.
- Ability to learn products, services, and procedures quickly and accurately.
Nice To Haves
- Strong desire and ability to influence, educate, and connect customers to technology solutions.
- Cash handling experience.
- Ability to read and speak both English and Mandarin.
Responsibilities
- Greet clients and provide attentive, friendly service to create a welcoming branch environment.
- Use a tablet to manage lobby traffic, check clients into the waiting queue, and schedule or cancel client meetings.
- Provide account servicing and maintenance and open new accounts in compliance with policies, procedures, and regulatory and banking requirements.
- Educate and assist clients with day-to-day banking transactions and technology self-service options, including the Chase Mobile App, Chase.com, and ATMs.
- Listen actively, ask thoughtful questions, demonstrate empathy, and share product knowledge and solutions to help clients achieve their financial goals.
- Partner with branch team members to deliver seamless service.
- Perform branch operations, potentially including management of cash devices such as the cash vault and ATM, while following bank policies and procedures.
Benefits
- Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
- Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support.
- Financial coaching.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
