Part Time (30 Hours) Associate Banker, Irving and 24th Branch, San Francisco, CA, Bilingual Cantonese Preferred
About The Position
As an Associate Banker at Chase, you represent the brand and culture through attentive, welcoming service and the use of current banking solutions and financial technology. You contribute to branch success by delivering exceptional client experiences, building trusted relationships, and sharing product knowledge and solutions to help clients achieve their financial goals. This position is part-time for 30 hours at the Irving and 24th Branch in San Francisco, California. Fluency in English and Cantonese is preferred. The role involves welcoming clients, managing lobby traffic and appointments, servicing accounts and opening new accounts, helping clients use digital and self-service banking options, and carrying out branch operations. All work must follow applicable bank policies, procedures, and regulatory requirements. Employment offers are contingent on JPMorganChase’s review of criminal conviction history under Section 19 of the Federal Deposit Insurance Act. Chase offers a competitive total rewards package, with base salary determined by role, experience, skill set, and location. Eligible roles may receive commission-based pay and/or discretionary incentive compensation. Benefits and programs, subject to eligibility, include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, and financial coaching.
Requirements
- Ability to put clients first and exceed expectations by providing attentive, friendly service and creating a welcoming environment.
- Ability to build trusted relationships and demonstrate genuine care and concern during client interactions.
- Ability to communicate clearly and politely, understand and help clients, and anticipate their needs.
- Ability to resolve client issues quickly and effectively with attention to detail.
- Ability to work collaboratively as a team to deliver seamless service.
- Ability to learn products, services, and procedures quickly and accurately.
- Client service experience or comparable experience.
- High school diploma or GED equivalent.
Nice To Haves
- Strong desire and ability to influence, educate, and connect customers to technology solutions.
- Cash handling experience.
- Fluency in both English and Cantonese, including reading and speaking.
Responsibilities
- Greet clients and create a welcoming environment by providing attentive, friendly service.
- Use a tablet to manage lobby traffic, check clients into the waiting queue, and schedule or cancel client meetings.
- Provide account servicing and maintenance and open new accounts while complying with policies, procedures, and regulatory and banking requirements.
- Educate and assist clients with day-to-day banking transactions and self-service technology, including the Chase Mobile App, Chase.com, and ATMs.
- Build client relationships by listening actively, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions.
- Partner with branch team members to help clients achieve their financial goals.
- Perform branch operations, which may include managing cash devices such as the cash vault and ATM, in accordance with bank policies and procedures.
Benefits
- Comprehensive health care coverage
- On-site health and wellness centers
- Retirement savings plan
- Backup childcare
- Tuition reimbursement
- Mental health support
- Financial coaching
- Eligible roles may receive commission-based pay and/or discretionary incentive compensation.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
