Associate Banker, 30 Hours, Tempe, AZ - University and Mill Branch

JPMorganChase • Tempe, AZ

3d

About The Position

As an Associate Banker at Chase, you represent the company’s brand and culture by combining hospitality, friendly service, and financial technology. You contribute to branch success by creating exceptional client experiences, building trusted relationships, and sharing product knowledge and solutions to help clients achieve their financial goals. This position is listed for 30 hours at the University and Mill Branch in Tempe, Arizona.

Requirements

• Ability to put clients first and exceed their expectations by providing attentive, friendly service and creating a welcoming environment.
• Ability to build trusted relationships and demonstrate genuine care and concern during client interactions.
• Ability to communicate clearly and politely, understand and help clients, and anticipate their needs.
• Ability to resolve client issues quickly and effectively with attention to detail.
• Ability to work collaboratively as a team to deliver seamless service.
• Ability to learn products, services, and procedures quickly and accurately.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Nice To Haves

• Strong desire and ability to influence, educate, and connect customers to technology solutions.
• Cash handling experience.

Responsibilities

• Welcome clients with attentive, friendly service; use a tablet to manage lobby traffic, check clients into the waiting queue, and schedule or cancel meetings.
• Provide account servicing and maintenance and open new accounts while complying with policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions and self-service technology, including the Chase Mobile App, Chase.com, and ATMs.
• Build client relationships by listening actively, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions; partner with branch team members to support clients’ financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault and ATM, while following bank policies and procedures.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED