Associate Banker II - Bilingual English & Spanish Speaking Preferred - Lowell, MA (Highlands)

TD Bank • Lowell, MA

10d • Onsite

About The Position

The Associate Banker II delivers TD’s relationship-driven banking experience by serving as a trusted partner to clients. The role provides everyday banking, basic consumer account opening and maintenance, and needs-based engagement to help clients understand their options and connect with appropriate partners. It combines accurate, efficient transactions with proactive relationship building and product education, while adhering to risk, regulatory, and compliance standards.

The Associate Banker may serve as the financial center’s hospitality ambassador and first point of contact, managing in-person and phone client flow, responding to inquiries, resolving routine issues, and making referrals. The role supports clients’ financial goals through personalized interactions, outreach, appointment scheduling, knowledge of banking products and digital capabilities, and responsible escalation of non-standard issues. The position also performs multi-step client activities within established financial limits and contributes to team performance, training, and a positive, inclusive work environment.

Requirements

• High school diploma or GED.
• At least 1 year of demonstrated experience working with clients; experience may include volunteering, education, or military experience.
• Ability to work during operating hours, including evenings, weekends, and holidays, as scheduled.
• Ability to complete required job-related training upon hire.
• Strong organization skills and ability to handle multiple tasks in a fast-paced environment.
• Clear, concise, and consistent communication skills.
• Demonstrated problem-solving skills and sound judgment in decision-making.
• Ability to schedule and prioritize work, and to work independently within deadlines.
• Proficiency in Microsoft Office.

Nice To Haves

• Bilingual English and Spanish speaking preferred.
• Teller or cash-handling experience in a client-facing role or financial institution preferred.
• Notary License preferred.

Responsibilities

• Manage in-person and phone client flow and serve as a first point of contact for inquiries, routine issue resolution, and referrals.
• Deliver accurate and efficient everyday banking transactions, basic consumer account opening and maintenance, and multi-step activities within established financial limits.
• Create personalized, relationship-driven client interactions that build trust and strengthen ongoing relationships.
• Identify client needs and opportunities through meaningful conversations and connect clients with appropriate partners or specialists.
• Educate clients about banking products, services, and digital capabilities, and recommend solutions based on their needs.
• Conduct proactive outreach, including scheduling appointments for consumer account needs and relationship-deepening opportunities.
• Balance client needs with sound judgment, policy adherence, and risk awareness.
• Verify client identification, maintain data integrity, and follow authentication, documentation, AML, and other regulatory requirements.
• Identify discrepancies, material changes, and risk indicators, and escalate them according to policy and procedure.
• Complete required training and strengthen risk and compliance knowledge.
• Contribute to a positive team environment, collaborate with colleagues, and share insights, lessons learned, and best practices.
• Participate in performance and development activities and uphold TD’s code of conduct, ethical standards, and service strategy.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation or incentive awards, potentially including cash and/or equity awards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED