Associate Banker II - Bilingual English & Spanish Speaking Preferred - Lowell, MA (Highlands)

TD • Lowell, MA

12d • $22 - $28 • Onsite

About The Position

The Associate Banker II plays a vital role in delivering TD’s relationship-driven banking experience. The role serves as a trusted partner to clients, providing everyday banking services and supporting consumer product needs while building meaningful relationships with accuracy, confidence, and clarity. The Associate Banker helps clients understand their options and work toward their financial goals while adhering to risk and regulatory standards.

The position combines accurate transaction processing with needs-based client engagement. It may serve as the first point of contact and hospitality ambassador at a financial center, managing client flow and providing a high-touch experience. The Associate Banker uses knowledge of banking products, tools, and resources to identify needs, recommend solutions, and connect clients with appropriate partners. The role handles a broad range of transactions and routine issues within established limits, escalating non-standard issues as appropriate.

The position is based in Lowell, Massachusetts, and is scheduled for 40 hours. Working hours may include evenings, weekends, and holidays as scheduled. The posting prefers bilingual English and Spanish speakers.

Requirements

• High school diploma or GED.
• At least 1 year of demonstrated experience working with clients; qualifying experience may include volunteering, education, or military experience.
• Ability to work during operating hours, including evenings, weekends, and holidays as scheduled.
• Ability to complete required job-related training upon hire.
• Strong organizational skills and ability to manage multiple tasks in a fast-paced environment.
• Excellent communication skills, including the ability to communicate concisely, clearly, and consistently.
• Demonstrated problem-solving skills and sound judgment in decision-making.
• Ability to schedule and prioritize work, work independently, and meet deadlines.
• Proficiency in Microsoft Office.

Nice To Haves

• Bilingual English and Spanish speaking preferred.
• Teller or cash-handling experience in a client-facing role or financial institution preferred.
• Notary license preferred.

Responsibilities

• Manage client flow in person and by phone, serving as a first point of contact for inquiries, issue resolution, and referrals.
• Deliver a consistent, relationship-driven client experience aligned with TD’s service strategy.
• Build trust through personalized, client-first interactions and strengthen ongoing client relationships.
• Educate clients about banking products, services, and digital capabilities, and connect them with specialists as needed.
• Proactively engage clients and schedule appointments for consumer account needs and relationship-deepening opportunities.
• Perform accurate, efficient everyday banking transactions and basic consumer account opening and maintenance.
• Identify client needs and opportunities, recommend appropriate solutions, and refer clients to relevant partners or specialists.
• Perform and make decisions on a broad range of client transactions and multi-step activities within established financial limits.
• Address routine client requests and straightforward problems using standard procedures, escalating non-standard issues as needed.
• Maintain compliance with company guidelines and regulations, including AML requirements, identity verification, data integrity, authentication, and documentation standards.
• Identify discrepancies, material changes, or risk indicators and escalate them in accordance with policy and procedure.
• Complete required training and strengthen risk and compliance knowledge.
• Contribute to a positive team environment, share insights and best practices, participate in development activities, and collaborate with colleagues.
• Demonstrate empathy, integrity, sound judgment, and accountability while safeguarding clients, colleagues, and the Bank.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation or incentive awards may be available, generally through participation in an incentive plan
• Training and onboarding
• Access to an online learning platform and mentoring programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED