Associate Banker II - 20 hours - East Springfield, MA

TD • Springfield, MA

16h • $22 - $28 • Onsite

About The Position

The Associate Banker II brings TD’s relationship-driven banking experience to life by delivering everyday banking services and supporting consumer product needs. The role builds meaningful client relationships through accurate, confident, and clear service, helping clients understand their options and pursue their financial goals while adhering to risk and regulatory standards.

The position combines transactional responsibilities with needs-based client engagement. It may serve as the first point of contact at a financial center, managing client flow and providing a high-touch experience. The Associate Banker II completes everyday banking transactions and basic consumer account opening and maintenance, identifies client needs, explains relevant products and services, and connects clients with appropriate specialists. The role handles a broad range of transactions and multi-step activities within established financial limits, resolves routine issues, and escalates non-standard matters as appropriate.

The role is listed at 20 hours per week in Springfield, Massachusetts, with pay of $22.00–$27.75 USD. Work may include evenings, weekends, and holidays as scheduled.

Requirements

• High school diploma or GED.
• At least 1 year of demonstrated experience working with clients; qualifying experience may include volunteering, education, or military experience.
• Ability to work during operating hours, including evenings, weekends, and holidays as scheduled.
• Ability to complete required job-related training upon hire.
• Strong organizational skills and ability to handle multiple tasks in a fast-paced environment.
• Excellent communication skills, with the ability to communicate concisely, clearly, and consistently.
• Demonstrated effective problem-solving skills and sound judgment.
• Ability to schedule and prioritize work, work independently, and meet deadlines.
• Proficiency in Microsoft Office.

Nice To Haves

• Teller or cash-handling experience in a client-facing role or financial institution.
• Notary license.

Responsibilities

• Manage in-person and phone client flow and serve as a first point of contact for inquiries, issue resolution, and referrals.
• Deliver consistent, relationship-driven client service as a hospitality ambassador for the financial center.
• Create personalized interactions that build client trust and strengthen ongoing relationships.
• Complete accurate everyday banking transactions and basic consumer account opening and maintenance within established financial limits.
• Educate clients about banking products, services, and digital capabilities, and connect them with specialists as appropriate.
• Identify client needs and opportunities, make referrals, and support clients’ financial objectives through needs-based conversations.
• Conduct proactive outreach, including scheduling appointments for consumer account needs and relationship-deepening opportunities.
• Balance client needs with sound judgment, policy adherence, and risk awareness.
• Verify client identification and follow authentication, documentation, data-integrity, AML, and other regulatory requirements.
• Identify discrepancies, material changes, and risk indicators and escalate them according to policy and procedure.
• Resolve routine client problems and escalate non-standard issues as needed.
• Complete required training and strengthen risk and compliance knowledge.
• Contribute to a positive team environment, share insights and best practices, participate in development activities, and collaborate with colleagues.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation or incentive awards, with eligibility for cash and/or equity incentive awards generally through participation in an incentive plan

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED