Associate Banker II (US) - Arlington, MA

TD Bank • Arlington, MA

3d • Onsite

About The Position

The Associate Banker II brings TD’s human, relationship-driven banking experience to life by serving as a trusted partner to clients. The role delivers everyday banking and supports consumer product needs by building meaningful relationships with accuracy, confidence, and clarity, while helping clients feel informed and supported in pursuing their financial goals and adhering to risk and regulatory standards.

The position combines transactional excellence with needs-based engagement. It may serve as the first point of contact and hospitality ambassador for a bank location, managing client flow and providing a high-touch experience. The Associate Banker II completes routine and multi-step client transactions, supports basic consumer account opening and maintenance, educates clients about products and services, identifies needs, and connects clients with appropriate partners or specialists. The role also addresses routine client problems, escalates non-standard issues, and safeguards client relationships by following compliance, authentication, identification, and documentation requirements.

The position is based in Arlington, Massachusetts, and is listed for 40 hours. The pay range is $22.00–$27.75 USD. TD describes its Total Rewards package as including base salary and variable compensation or incentive awards, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition. Colleagues also have access to development conversations, training, an online learning platform, and mentoring programs.

Requirements

• High school diploma or GED.
• At least 1 year of demonstrated experience working with clients; experience may include volunteering, education, or military experience.
• Ability to work during operating hours, including evenings, weekends, and holidays as scheduled.
• Ability to complete required job-related training upon hire.
• Strong organizational skills and ability to handle multiple tasks in a fast-paced environment.
• Excellent communication skills, with the ability to be concise, clear, and consistent.
• Demonstrated problem-solving skills and sound judgment in decision-making.
• Ability to schedule and prioritize work, work independently, and meet deadlines.
• Proficiency in Microsoft Office.

Nice To Haves

• Teller or cash-handling experience in a client-facing role or financial institution.
• Notary license.

Responsibilities

• Manage client flow in person and by phone, serving as a first point of contact for inquiries, issue resolution, and referrals.
• Deliver a consistent, relationship-driven client experience as a hospitality ambassador for the financial center.
• Build trust through personalized, client-first interactions and strengthen ongoing client relationships.
• Complete accurate and efficient everyday banking transactions, basic consumer account opening and maintenance, and other client activities within established financial limits.
• Proactively discuss client needs, explain banking products, services, and digital capabilities, and connect clients with appropriate partners or specialists.
• Identify acquisition and relationship-deepening opportunities, make appropriate referrals, and conduct proactive outreach, including scheduling appointments for consumer account needs.
• Use knowledge, insights, tools, and resources to evaluate and recommend client solutions that support clients’ financial objectives.
• Address routine client problems using standard procedures and escalate non-standard issues or risk indicators appropriately.
• Balance client needs with sound judgment, policy adherence, and risk awareness to support compliant outcomes.
• Verify client identification, maintain data integrity, and follow AML, authentication, documentation, and other regulatory requirements.
• Complete required training and strengthen risk and compliance knowledge.
• Contribute to a positive team environment, collaborate with colleagues, and share insights, lessons learned, and best practices.
• Participate in performance and development activities and take accountability for outcomes.
• Act with empathy and integrity, follow TD’s code of conduct, and protect clients, colleagues, and the Bank.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Training and onboarding
• Online learning platform and mentoring programs
• Base salary and variable compensation or incentive awards, with eligibility for cash and/or equity incentive awards generally through participation in an incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED