Associate Banker II (US) - Cambridge, MA (Central Sq)

TD • Cambridge, MA

1d • $22 - $28 • Onsite

About The Position

The Associate Banker II brings TD’s human, relationship-driven banking experience to life by delivering everyday banking services and supporting consumer product needs. The role builds meaningful client relationships through accurate, confident, and clear service, helping clients understand their options and work toward financial goals while adhering to risk and regulatory standards. It combines transactional excellence with needs-based engagement, including basic consumer account opening and maintenance, identifying client needs, recommending solutions, and referring clients to appropriate partners. The role may serve as the first point of contact and hospitality ambassador for the financial center, guiding client flow and handling routine transactions and requests within established financial limits.

Requirements

• High school diploma or GED.
• At least 1 year of demonstrated experience working with clients; qualifying experience may include volunteering, education, or military experience.
• Ability to work during operating hours, including evenings, weekends, and holidays, as scheduled.
• Ability to complete required job-related training upon hire.
• Strong organizational skills and ability to handle multiple tasks in a fast-paced environment.
• Excellent communication skills, with the ability to be concise, clear, and consistent.
• Demonstrated effective problem-solving skills and sound judgment.
• Ability to schedule and prioritize work, work independently, and meet deadlines.
• Proficiency in Microsoft Office.

Nice To Haves

• Teller or cash-handling experience in a client-facing role or financial institution.
• Notary license.

Responsibilities

• Manage in-person and phone client flow as a first point of contact for inquiries, issue resolution, and referrals to appropriate partners.
• Deliver consistent, relationship-driven client experiences aligned with TD’s service strategy.
• Create personalized interactions that build trust and strengthen ongoing client relationships.
• Educate clients about banking products, services, and digital capabilities, and connect them with specialists as needed.
• Conduct proactive outreach, including scheduling appointments for consumer account needs and relationship-deepening opportunities.
• Complete everyday banking transactions and basic consumer account opening and maintenance accurately and efficiently.
• Identify client needs and opportunities, recommend suitable solutions, and make appropriate referrals.
• Perform and make decisions on a broad range of client transactions and multi-step activities within established financial limits.
• Balance client needs with sound judgment, policy adherence, and risk awareness.
• Verify client identification, maintain data integrity, and follow authentication, documentation, AML, and other regulatory requirements.
• Identify discrepancies, material changes, or risk indicators and escalate them according to policy and procedure.
• Complete required training and continuously strengthen risk and compliance knowledge.
• Contribute to a positive and collaborative team environment, share insights and best practices, and participate in performance and development activities.
• Uphold TD’s code of conduct and ethical standards, advocating for clients with empathy and integrity.

Benefits

• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, and mentoring programs.
• Reward and recognition programs.
• Base salary and variable compensation or incentive awards, potentially including cash and/or equity awards through an incentive plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED