Associate Banker II - 2200 Garrett Road, Drexel Hill, PA (Full Time)

TD • Drexel Hill, PA

1d • $22 - $28 • Onsite

About The Position

The Associate Banker II delivers TD’s relationship-driven banking experience by serving as a trusted partner to clients. The role provides everyday banking, supports consumer product needs, and builds meaningful client relationships through accurate, confident, and clear interactions while adhering to risk and regulatory standards.

The position combines transactional work with needs-based engagement. It may serve as the first point of contact and hospitality ambassador for the financial center, managing client flow and helping clients understand banking options. The Associate Banker performs a broad range of client transactions and account-related activities within established financial limits, identifies needs and opportunities, and connects clients with appropriate partners or specialists. The role also addresses routine issues, escalates non-standard concerns, and supports client financial goals through proactive outreach and education.

Requirements

• High school diploma or GED.
• At least 1 year of demonstrated experience working with clients; experience may include volunteering, education, or military experience.
• Ability to work during operating hours, including evenings, weekends, and holidays, as scheduled.
• Ability to complete required job-related training upon hire.
• Strong organization skills and ability to manage multiple tasks in a fast-paced environment.
• Excellent communication skills, including the ability to be concise, clear, and consistent.
• Demonstrated problem-solving skills and sound judgment in decision-making.
• Ability to schedule and prioritize work, work independently, and meet deadlines.
• Proficiency in Microsoft Office.

Nice To Haves

• Teller or cash-handling experience in a client-facing role or financial institution.
• Notary license.

Responsibilities

• Manage in-person and phone client flow and serve as the first point of contact for inquiries, issue resolution, and referrals.
• Deliver consistent, relationship-driven client experiences as a hospitality ambassador for the financial center.
• Build trust and strengthen ongoing client relationships through personalized, client-first interactions.
• Complete accurate and efficient everyday banking transactions and basic consumer account opening and maintenance within established financial limits.
• Educate clients on banking products, services, and digital capabilities, and connect them with specialists as needed.
• Identify client needs and opportunities, initiate appropriate referrals, and support consumer account needs through proactive outreach and appointment scheduling.
• Assess routine client problems using standard procedures and escalate non-standard issues appropriately.
• Follow company guidelines and regulations, AML requirements, identification verification, authentication, documentation, and data integrity standards.
• Identify discrepancies, material changes, or risk indicators and escalate them in accordance with policy and procedure.
• Complete required training and strengthen risk and compliance knowledge.
• Contribute to a positive team environment, collaborate with colleagues, share insights and best practices, and participate in performance and development activities.
• Act in accordance with TD’s code of conduct and ethical standards and advocate for clients with empathy and integrity.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation or incentive awards, including potential eligibility for cash and/or equity incentive awards
• Training and onboarding
• Access to an online learning platform and mentoring programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED