Associate Banker II - Manchester, NH (South Willow St)

TD Bank•Manchester, NH

2d•Onsite

About The Position

This role plays a vital role in bringing TD’s human, relationship-driven banking experience to life. As a trusted partner to clients, the role delivers everyday banking and supports consumer product needs by building meaningful relationships with accuracy, confidence, and clarity—helping clients feel informed, supported, and empowered to achieve their financial goals while consistently adhering to TD’s risk and regulatory standards. The role combines transactional excellence with the capability to help clients find the right solutions through needs-based engagement. It delivers everyday banking and basic consumer account opening/maintenance while proactively engaging clients in meaningful conversations, helping them understand their options, and connecting them to appropriate partners. The Associate Banker II can serve as the first point of contact for clients, acting as the hospitality ambassador of the bank location, seamlessly guiding traffic flow while delivering a high-touch client experience. They deliver accurate, efficient everyday banking transactions while deepening relationships by proactively identifying needs and opportunities that will help clients reach their financial goals and referring clients to appropriate partners. The role demonstrates broad knowledge of banking products and services to utilize insights, tools and resources to evaluate and recommend client solutions. It engages in inbound and outbound acquisition efforts, accountable for recognizing client needs and initiating appropriate referrals to specialists, acting on deepening client relationships. The Associate Banker II performs and decides a broad range of client transactions and multi-step activities within established financial limits. They identify and assess client problems in straightforward situations using standard procedures and escalates non-standard issues internally, typically addressing routine requests requiring minimal discretion. The role can serve as an escalation point as needed.

Requirements

High school diploma or GED
1+ years demonstrated experience working with clients. Experience can include any of the following: volunteering, education, military experience
Teller or cash-handling experience in a client facing/financial institution preferred
Ability to work during operating hours to include evenings, weekends and holidays as scheduled
Ability to complete required job-related training upon hire
Strong organization skills to handle multiple tasks in a fast-paced environment
Excellent communication skills with ability to be concise, clear and consistent
Demonstrated effective problem-solving skills
Demonstrated ability to schedule and prioritize work
Demonstrated ability to work independently and within deadlines
Sound judgment in decision making and problem solving
Proficient in Microsoft Office
Notary License preferred
Performing multiple tasks – Continuous
Operating standard office equipment - Continuous
Responding quickly to sounds – Continuous
Sitting – Frequent
Standing – Frequent
Walking – Frequent
Moving safely in confined spaces – Occasional
Lifting/Carrying (under 25 lbs.) – Occasional
Lifting/Carrying (over 25 lbs.) – Occasional
Squatting – Occasional
Bending – Occasional
Kneeling – Occasional
Climbing – Occasional
Reaching overhead – Occasional
Reaching forward – Occasional
Pushing – Occasional
Pulling – Occasional
Twisting – Occasional
Concentrating for long periods of time – Continuous
Applying common sense to deal with problems involving standardized situations – Continuous
Reading, writing and comprehending instructions – Continuous
Adding, subtracting, multiplying and dividing – Continuous

Nice To Haves

Teller or cash-handling experience in a client facing/financial institution
Notary License

Responsibilities

Delivers everyday banking and basic consumer account opening/maintenance
Proactively engages clients in meaningful conversations, helping them understand their options, and connecting them to appropriate partners
Serves as first point of contact for clients as they serve as the hospitality ambassador of the bank location, seamlessly guiding traffic flow while delivering a high touch client experience
Delivers accurate, efficient everyday banking transactions while deepening relationships by proactively identifying needs and opportunities that will help clients reach their financial goals and referring clients to appropriate partners to help clients achieve their financial objectives
Demonstrates broad knowledge of banking products and services to utilize insights, tools and resources to evaluate and recommend client solutions
Engages in inbound and outbound acquisition efforts, accountable for recognizing client needs and initiating appropriate referrals to specialists, acting on deepening client relationships
Performs and decisions a broad range of client transactions and multi-step activities within established financial limits
Identifies and assesses client problems in straight forward situations using standard procedures and escalates non-standard issues internally; typically addressing routine requests requiring minimal discretion
Can serve as an escalation point as needed
Orchestrates the overall client experience by effectively managing client flow (in-person and phone), serving as the first point of contact for client inquiries, issue resolution, and referrals to appropriate partners
Serves as a hospitality ambassador for the financial center, delivering consistent, relationship-driven client experiences aligned to TD’s service strategy
Creates personalized, client-first interactions that build trust from initial engagement and strengthen ongoing relationships
Proactively educates clients on banking products, services, and digital capabilities to enhance convenience, save time, and support financial well-being, while connecting them to specialists as needed to achieve long-term goals
Engages clients through proactive outreach, including scheduling appointments for consumer account needs and deepening opportunities
Balances client needs with sound judgment, policy adherence, and risk awareness to ensure compliant and responsible outcomes
Advocates for clients by demonstrating empathy, integrity, and a long-term perspective in all interactions
Maintains compliance when completing operational activities in accordance with company guidelines and regulations to minimize risk and protect the client
Acts as a trusted first point of contact in safeguarding the integrity of the client relationship by operating within compliance of AML laws and regulatory requirements, by accurately verifying client identification, maintaining data integrity, and following established authentication and documentation standards
Identifies potential discrepancies, material changes or risk indicators and escalates appropriately in accordance with policy and procedure
Acts in accordance with TD's code of conduct and ethical standards in every decision
Protects TD's clients, colleagues and the Bank - Do the right thing - own it, raise it, know it
Completes required training and continuously strengthens risk and compliance knowledge
Contributes to a positive work environment by aligning to TD Model, Brand and Culture by participating fully as a member of the team
Takes accountability for outcomes and performance by participating in performance and development activities; proactively sharing insights, lessons learned, and best practices across the team
Embraces different perspectives, backgrounds, and experiences
Models curiosity and seeks out different perspectives to foster a growth mindset
Collaborates with team members in contributing to the success of the team and organization