Associate Aquatic Director- Central YMCA Family Location

YMCA of Delaware•Wilmington, DE

5d•$20 - $23•Onsite

About The Position

The role works closely with branch and Association leadership to strengthen staff performance, maximize pool utilization, ensure compliance with YMCA and regulatory standards, and identify opportunities to expand aquatic programming and community impact. Our Promise: Ensure every youth and teen we serve is on a pathway to success. Improve the health and wellbeing of every individual and family we serve. Unite communities and inspire service to others.

Requirements

Recruiting, hiring, onboarding, training, scheduling, supervising, coaching, developing, and recognizing assigned team members in accordance with YMCA policies and standards.
Foster a positive, inclusive team culture grounded in open communication, relationship building, and YMCA values.
Lead regular staff meetings, in-services, drills, and training activities to strengthen staff knowledge, performance, and emergency preparedness.
Provide day-to-day coaching and performance feedback to aquatics staff and communicate significant performance concerns or development needs to the Aquatics Director.
Demonstrate and model YMCA values and relationship-building practices, including Listen First, in interactions with members, participants, families, staff, and community partners.
Oversee daily aquatics operations for assigned program areas, including staffing, scheduling, coverage, program delivery, and operational needs.
Monitor program participation, attendance, staffing, and required documentation to support program quality, accountability, and accurate record keeping.
Communicate and implement YMCA policies, procedures, and operational updates, ensuring staff understanding and compliance.
Maintain aquatics records and documentation, including certifications, training records, safety documentation, incident reports, and other required records.
Maintain assigned direct service hours and provide operational coverage as needed.
Support the Aquatics Director in achieving departmental goals and budget targets, monitoring performance, addressing operational needs, and implementing strategic priorities.
Lead assigned programs and teams to achieve or exceed participation, revenue, service, and member experience goals.
Ensure high-quality program delivery through ongoing evaluation, staff development, innovation, and responsiveness to member and community needs.
Provide recommendations to the Aquatics Director regarding program performance, participation, member feedback, staffing, operational concerns, and opportunities for improvement.
Identify and support sustainable program growth opportunities based on community need, member demand, staffing resources, and pool capacity.
Respond to member, participant, parent/guardian, and staff feedback and concerns in a timely and professional manner, resolving issues within the scope of the role and escalating significant concerns as appropriate.
Communicate with participants, families, instructors, Membership staff, Facilities, and other YMCA departments regarding schedules, program changes, operational needs, concerns, and opportunities.
Partner with Facilities to address water quality, equipment, cleanliness, maintenance, and other facility-related needs that support safe and effective aquatics operations.
Actively provide direct aquatics service, including teaching swim lessons and aquatic classes, lifeguarding, and providing deck supervision to support program and operational needs.
Support community-based water safety, swim instruction, and aquatic outreach initiatives that advance the YMCA's mission and impact.
Ensure compliance with YMCA of Delaware aquatics standards, Emergency Response Plans, Ellis & Associates standards, Delaware Public Health requirements, and other applicable regulations and safety requirements.
Participate in Association aquatics initiatives and branch responsibilities, including Manager on Duty assignments, branch meetings, Annual Campaign activities, required trainings, and other organizational initiatives.
Perform other duties as assigned.

Responsibilities

Lead and support aquatics staff by recruiting, hiring, onboarding, training, scheduling, supervising, coaching, developing, and recognizing assigned team members in accordance with YMCA policies and standards.
Foster a positive, inclusive team culture grounded in open communication, relationship building, and YMCA values.
Lead regular staff meetings, in-services, drills, and training activities to strengthen staff knowledge, performance, and emergency preparedness.
Provide day-to-day coaching and performance feedback to aquatics staff and communicate significant performance concerns or development needs to the Aquatics Director.
Demonstrate and model YMCA values and relationship-building practices, including Listen First, in interactions with members, participants, families, staff, and community partners.
Oversee daily aquatics operations for assigned program areas, including staffing, scheduling, coverage, program delivery, and operational needs.
Monitor program participation, attendance, staffing, and required documentation to support program quality, accountability, and accurate record keeping.
Communicate and implement YMCA policies, procedures, and operational updates, ensuring staff understanding and compliance.
Maintain aquatics records and documentation, including certifications, training records, safety documentation, incident reports, and other required records.
Maintain assigned direct service hours and provide operational coverage as needed.
Maintain a flexible work schedule, including early mornings, evenings, and occasional weekends based on program and operational needs.
Support the Aquatics Director in achieving departmental goals and budget targets, monitoring performance, addressing operational needs, and implementing strategic priorities.
Lead assigned programs and teams to achieve or exceed participation, revenue, service, and member experience goals.
Ensure high-quality program delivery through ongoing evaluation, staff development, innovation, and responsiveness to member and community needs.
Provide recommendations to the Aquatics Director regarding program performance, participation, member feedback, staffing, operational concerns, and opportunities for improvement.
Identify and support sustainable program growth opportunities based on community need, member demand, staffing resources, and pool capacity.
Respond to member, participant, parent/guardian, and staff feedback and concerns in a timely and professional manner, resolving issues within the scope of the role and escalating significant concerns as appropriate.
Communicate with participants, families, instructors, Membership staff, Facilities, and other YMCA departments regarding schedules, program changes, operational needs, concerns, and opportunities.
Partner with Facilities to address water quality, equipment, cleanliness, maintenance, and other facility-related needs that support safe and effective aquatics operations.
Actively provide direct aquatics service, including teaching swim lessons and aquatic classes, lifeguarding, and providing deck supervision to support program and operational needs.
Support community-based water safety, swim instruction, and aquatic outreach initiatives that advance the YMCA's mission and impact.
Ensure compliance with YMCA of Delaware aquatics standards, Emergency Response Plans, Ellis & Associates standards, Delaware Public Health requirements, and other applicable regulations and safety requirements.
Participate in Association aquatics initiatives and branch responsibilities, including Manager on Duty assignments, branch meetings, Annual Campaign activities, required trainings, and other organizational initiatives.
Perform other duties as assigned.