Associate Analyst, End User Support
Raymond James•Southfield, MI
•Hybrid
About The Position
Helps end-users resolve issues with computer hardware or software. Responds to user inquiries, troubleshoots and diagnoses problems and identifies solutions with IT equipment and applications. This position follows our hybrid-friendly schedule, so you get the best of both worlds - flexibility and collaboration. In office days will be 3 per week averaging 12 days per month in our St. Petersburg, FL, Southfield, MI or Memphis, TN, office. Please note: This role is NOT eligible for Work Visa sponsorship, either currently or in the future.
Requirements
- Strong experience with Windows OS, mobile platforms, networking, and enterprise software.
- Familiarity with business and financial services applications is a plus.
- Solid understanding of security tools and best practices.
- Clear communicator who can simplify complex tech for any audience.
- Analytical thinker who can spot patterns and solve problems fast.
- Time management pro who thrives under pressure.
- Customer-first mindset with a passion for delivering top-tier service.
- Self-starter who takes initiative and owns outcomes.
- 2–3 years in a technical helpdesk or IT support role.
- High School (HS) (Required)
Nice To Haves
- Certifications (CompTIA, Microsoft, etc.)
Responsibilities
- Install, configure, and troubleshoot hardware, software, and connectivity issues both remotely and in person.
- Respond to escalated support tickets and service requests with speed and precision.
- Translate tech-speak into plain English for non-technical users.
- Keep detailed records of support activity in our ticketing system.
- Share insights and trends to improve our knowledge base and support strategy.
- Test new tools and software releases and contribute to cross-functional projects.
- Support mobile devices, business apps, and security tools.
- Perform advanced hardware diagnostics and manage warranty processes.
- Communicate system issues clearly to users and leadership.
- Participate in on-call rotations and occasional off-hours support.
Benefits
- medical
- dental
- vision
- life insurance
- critical illness insurance
- accident insurance
- disability benefits
- retirement savings
- paid time off (including vacation, holidays, and sick leave)
- parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
