Associate Analyst EHR Applications - Health Information Management

Jefferson Health Plans • Philadelphia, PA

7d

About The Position

Health Information Management provides tools to simplify release-of-information, chart tracking, and chart deficiency tasks. HIM Coding Application involves utilizing specialized workflows to assign various procedures and diagnostic codes to a patient record to ensure accurate reimbursement. The Application Analyst is primarily responsible for supporting the design and build of the Epic application. They are primarily responsible for the overall build of the workflows, system configurations, change documentation and support of operations for the application. The Application Analyst is responsible for the installation and upgrades and the configuration of the application. The Application Analyst assists in the coordination of end-user support activities. The Application Analyst creates the test plans for the application, executes the test plans and version upgrades, and documents all test outcomes, including troubleshooting and support. The Application Analyst is responsible for addressing basic user or build issues, recommending mitigation plans and escalating more complex issues. The Application Analyst also provides on-call support for the application through go-live.

Requirements

• High School Diploma/GED
• 1 year Experience in information services or direct healthcare experience
• Technology implementation/upgrades experience
• Information Technology Experience and/or Healthcare Operations Experience
• Strong oral and written communication skills
• EPIC Certification - Epic Systems Within 120 Days Minimum: Require to obtain certification in all four HIM applications and/or obtaining applicable certification will be an expectation of the role
• Applicants are expected to maintain certification as current by completing New Version Training (NVT), as applicable

Nice To Haves

• Bachelor’s Degree Computer Science or Healthcare or
• Master’s Degree Computer Science or Healthcare
• 2 years Progressive experience in Information Services, or a combination of Information Services and direct healthcare experience. Preference for familiarity with organization's practices of health information management and / or HIM coding
• Certification Testing and Projects Completion
• Project Management
• Implementation/Upgrade Support

Responsibilities

• Executing Application Design and Build: Designing and building the related application
• Working with Operations to optimize the design of the application's capabilities and workflows
• Performing a thorough review of all Foundation Build Content and workflows for application
• Participating in unit, application, and integrated testing for system functionality
• Building data fields, screens, templates, and user-defined functionality, as required
• Reviewing the proposed training curriculum
• Following build standards and maintaining synchronization between environments in collaboration with environmental team
• Application Support: Providing go-live support for users on new applications, including functionality
• Providing on-call support for application through go-live and post go-live
• Representing application in Integrated Area Workgroups
• Supporting continuous documentation of system modifications and updates
• Documentation and Communication: Maintaining and closing support tickets
• Logging decisions and issues/risks in tracker
• Supporting application governance needs, including development of business case for decisions
• Maintaining version control of workflows, issues/risks log, and decisions tracker
• Supervising basic issues and roadblocks, escalating issues as needed
• Communicating with manager to determine necessary escalations
• Project Management: Recommending areas for process improvement
• Assisting with development of future state materials
• Following the process for identification, tracking, resolution and closure of all issues
• Following the change control process and any required changes
• Coordinating test plans and new systems, complying with version upgrades and system modifications

Benefits

• Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts.
• Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service.
• All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED