Associate Advisor Compensation Solution Professional

LPL Financial•Charlotte, NC

3d•Onsite

About The Position

The Associate Advisor Compensation Solution Professional- Service is responsible for assisting with inbound calls as well as researching and resolving cases regarding compensation inquiries received via phone and email. This role partners closely with other teams within Client Compensation and related business units to research and resolve issues.

Requirements

Bachelor’s degree OR 3+ years in operations or comparable experience in the Financial Services industry
Proficiency in Microsoft Excel (working with Pivot tables)
Proven success working in customer service-related field
Understanding of the advisor role
Organizational and critical thinking skills
Strong verbal and written skills
Excellent phone communication and listening skills – with a focus on understanding each advisor’s unique needs
Ability to research and problem solve advisor requests while prioritizing work

Nice To Haves

Experience with talking to advisors over the phone and through email communication
NICE phone system experience
Experience de-escalating situations with advisors/customers and providing excellent customer service to resolve issues
Experience with Oracle and Dynamics
Bachelor’s degree in Finance
FINRA license - SIE

Responsibilities

Fielding inbound calls and proactively asking probing questions to offices to assist with full spectrum of inquiries.
Researching and following through to resolution on cases created from inbound calls and emails.
Assuming ownership of complex situations, setting expectations, and taking appropriate actions to resolve inquiries in a timely manner - such as initiating outbound calls and emails to third-party sponsors and carriers.
Supporting teammates and the department on other compensation tasks and activities such as training and backup to staff.
Assisting in the training of new hires and fielding complex inquires received via phone and email.
Assisting with initiatives to improve and enhance the Advisor experience while positively impacting the broader LPL organization.
Providing consultation to offices and internal business partners to educate on commissions structures.
Educating and consulting with advisors and their staff on the use of technology and reporting any issues to increase efficiencies.
Outreaching to advisors proactively and on time in regard to sensitive activities - such as billing events, tax season prep, etc.