Associate Solution Architect, Professional Services

Contentful • New York, NY

7d • $102,000 - $138,000 • Hybrid

About The Position

Contentful Solution Architects are trusted advisors to technologists, developers, content creators, and product teams. As an Associate Solution Architect, you’ll partner with international customers and digital agencies post-sale—helping visionary brands turn ideas into scalable digital experiences.
This is a customer-facing consulting role, not a software development position. We’re seeking consultants who guide commercial and mid-market customers through implementations and optimization, not engineers focused on hands-on development of production code.
You’ll provide technical guidance, subject matter expertise, and strategic consultation to ensure projects succeed. This includes leading technical and editorial training, facilitating collaborative workshops, leading public office hours with Customers and Solution Partners, and guiding teams through basic architecture definition and design. Occasional travel (up to 25%) may be required for on-site engagements.
Beyond direct customer impact, you’ll bring back insights that shape Contentful itself. Your first-hand knowledge of how organizations use our platform will provide real-world context to our Product Management and Engineering teams, influencing product direction and ensuring we build with customer needs in mind.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• 1–3 years in a Solutions/Technical role (such as Solution Architect, Technical Consultant, Implementation Consultant, or Developer in a customer-facing context).
• Candidates should be comfortable participating in technical discussions with both technical and non-technical stakeholders.
• Strong presentation, interpersonal, and facilitation skills—able to engage technical and non-technical audiences and contribute to discovery sessions and decision-making.
• Well-organized, with the ability to manage multiple concurrent projects, meet deadlines, and thrive in a fast-paced environment.
• Experience working with modern API-first, content management systems (such as Contentful, Contentstack, Sanity); exposure or awareness of legacy CMSs (such as Drupal, AEM, Sitecore) is a plus.
• Foundational understanding of composable/MACH principles, headless CMS architecture, and best practices for building content-driven applications, with a willingness to deepen expertise on the job.
• Passionate about well-structured content; understands the basics of content modeling and can explain why structure and reuse are important to both business and technical teams and how they work day to day.
• Developer-level skills in JavaScript, ideally including experience with a modern front-end framework and/or Node.js; familiarity with other programming languages (such as Java, Python, .NET, PHP) is a plus.
• Some hands-on experience with modern web technologies, such as React/Next.js or similar front-end frameworks, and working with REST and/or GraphQL APIs.
• Familiarity with common web rendering approaches (server-side, client-side, static site generation) and modern frameworks (such as Next.js, Nuxt.js, Remix, Astro), or a strong interest in learning them.
• Applicants must be authorized to work without the need for visa sponsorship by the start date of employment.

Nice To Haves

• Consulting experience is preferred
• Experience creating and delivering in-person and/or virtual workshops, training, or educational content is a plus.

Responsibilities

• Create and deliver technical enablement on product platform features to customers, as well as provide consultative advice & recommendations on specific implementation use cases.
• Identify and propose solution designs for complex business problems based on customer discovery, leveraging support and guidance from senior team members as needed.
• Keep abreast of Contentful product developments and synthesize these into best practices, workshops & enablement materials for our customers.
• Create prototypes or code examples to facilitate customer onboarding and to support projects.
• Maintain a foundational understanding of Contentful-related technologies and stay up to date with industry trends.
• Continuously seek, synthesize, and communicate customer product feedback to our Product Management, Engineering, and Marketing teams.
• Support engagement managers on quoting and scoping of SOWs.
• Partner with Sales, Customer Success Managers, and Solution Engineers to ensure a successful customer experience with Contentful.
• Continuously improve your professional skills through activities such as training, reading, and seeking mentorship.
• Collaborate closely with Technical Project Managers on customer implementations and partner cross-functionally with CSMs, Account Executives, Support, and Solution Engineers to ensure customer success.
• Identify and managing risks, and for adapting in real time to help customers overcome obstacles.
• Refine best practices and deliver opinionated, experience-based guidance.
• Contribute to Contentful’s thought leadership—whether through Voice of the Customer sessions with Product, writing blogs, leading workshops, or speaking at Contentful and industry events.

Benefits

• Stock Options for the opportunity to share in the success of our company.
• Comprehensive healthcare package covering 100% of monthly health premiums for employees and 85% of costs for your dependents.
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
• A generous amount of paid time off, including vacation days, sick days, compassion days for loss, education days, and volunteer days.
• Company paid parental leave to care for and focus on your growing family.
• Use your personal annual education budget to improve your skills and grow in your career.
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties.
• An annual wellbeing stipend to care for your physical, financial, or emotional health.
• A monthly communication stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level