Associate Activation and Awareness Sr. Manager - Community Impact & Investment

Capital One•McLean, VA

About The Position

As the Associate Activation and Awareness Sr. Manager, you will be accountable for creating and delivering a cross-enterprise volunteer program awareness and engagement strategy to assess associate volunteer needs, develop solutions to meet those needs, and drive results that increasingly align business strategy with social impact. You will serve as a primary partner to enterprise team and Line of Business (LOB) leads, creating scalable awareness resources and execution frameworks that maximize community investment while building volunteer awareness.

Requirements

Bachelor’s degree or military experience
At least 5 years of experience in process management or project management, or a combination
At least 3 years of experience executing corporate communication strategies, including brand management, public relations, or marketing communications
Outstanding communication and influencing skills to effectively drive program efforts and manage relationships with key stakeholders across the company.
Proven track record of excellent project management, with the ability to quickly put frameworks in place to manage and execute work.
Demonstrate the ability to look at data, research, and inclusive design to build targeted, actionable consulting approaches for business partners.
Strong relationship-building skills with a passion for coaching, mentoring, and motivating cross-functional teams and matrixed networks without direct authority.

Nice To Haves

3+ years of experience managing, coordinating, or executing community volunteer programs or employee engagement initiatives
1+ years of experience collecting, analyzing, and reporting on program performance metrics using data visualization or tracking tools
2+ years of experience leveraging emerging AI technology such as Gemini or Claude
Excellent communication and presentation skills, with a focus on clarity, persuasion, and data-driven storytelling

Responsibilities

Leading the awareness and operational execution strategy for enterprise volunteerism.
Establishing and maintaining a strong cross-enterprise network by partnering with LOB engagement leads, Corporate Communications, BRG leads, Chiefs of Staff, etc. to assess associate needs and scale participation
Delivering volunteerism solutions that support always-on, enterprise-wide engagement.
Maintaining tools, awareness collateral, and best practices to create a self-service model for associate engagement.
Aligning local volunteer solutions with corporate goals and support execution within compliant frameworks, including the Community Reinvestment Act (CRA).
Tracking, analyzing, and providing visibility into internal performance metrics and the external landscape.
Develop actionable, strategic project plans rooted in stakeholder, customer, and associate insights.
Bring immediate order and structure to complex workflows, managing multiple projects simultaneously in a dynamic, fast-paced environment.