Associate, Account Technical Services

Kyndryl•Phoenix, AZ

About The Position

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. The Role As an Account Technical Services Professional, you will be a key part of the seamless operation of highly critical IT systems. At Kyndryl, we're not just solving technical puzzles – we're transforming the way businesses thrive in the digital age. In this role, you'll be crucial in ensuring our customers' IT environments meet their every business need. You won't just offer support; you'll orchestrate system setup and installation, ensuring all components are working appropriately. When issues arise, you'll be there, ready to troubleshoot and resolve them with a swift and expert hand. You will be the catalyst for improved business performance – diagnosing issues and offering technical solutions. You'll be the one responding to tickets, meeting SLAs with a sense of urgency, and ensuring systems are patched and compliant. Your expertise will reshape business processes and operations, introducing best practices that elevate our customers to new heights. Your guidance will be essential, mentoring and assisting your team members, ensuring everyone is equipped with the knowledge and skills to excel. It's not just about solving problems; it's about ensuring that the technical solutions we provide align perfectly with our customers’ unique needs. As an Account Technical Services Professional, you will have the opportunity to collaborate closely with our customers, Kyndryl’s expert technical teams, and our esteemed Alliance partners. Together, we'll shape the future of IT services, pushing the boundaries of what's possible. If you're ready to be a part of a team that thrives on challenge, innovation, and delivering exceptional service – Kyndryl is the place for you.

Requirements

Technical knowledge and expertise in the given technology/service domain
Must have AZ DMV experience
1+ years of experience providing IT support
Experience working in a customer facing environment
Effective problem-solving skills to address issues and optimize with smarter way of working

Nice To Haves

Bachelor’s degree in Computer Science, Information Technology, or related technical field

Responsibilities

Orchestrate system setup and installation, ensuring all components are working appropriately.
Troubleshoot and resolve issues with a swift and expert hand.
Diagnose issues and offer technical solutions.
Respond to tickets, meeting SLAs with a sense of urgency.
Ensure systems are patched and compliant.
Introduce best practices that elevate our customers to new heights.
Mentor and assist team members, ensuring everyone is equipped with the knowledge and skills to excel.
Collaborate closely with customers, Kyndryl’s expert technical teams, and Alliance partners.