Account Services Associate

HD Supply • New Braunfels, TX

2d • Onsite

About The Position

Maintains existing accounts and processes new account applications. Ensures customer data is accurate and in-line with data governance standards. Provides customer service via phone, email, and chat for account updates, new account requests, tax questions, marketing attributes, and general inquiries. Creates and maintains customer account data in SAP, including billing, shipping, contact, and purchasing information. Serves as the primary point-of-contact for account-related issues. Partners with internal teams to resolve customer concerns. Processes customer credit applications. Validates tax exemption documents, codes tax exemptions and concessions to accounts, and corrects system generated tax inaccuracies. Investigates undeliverable shipments. Updates shipping information with carriers and in the master record as needed. Maintains quality and departmental metrics.

Requirements

• HS Diploma or GED strongly preferred.
• Generally 2-5 years of experience in area of responsibility.

Nice To Haves

• Specialized skills training/certification may be required.

Responsibilities

• Provides customer service via phone, email, and chat for account updates, new account requests, tax questions, marketing attributes, and general inquiries.
• Creates and maintains customer account data in SAP, including billing, shipping, contact, and purchasing information.
• Serves as the primary point-of-contact for account-related issues.
• Partners with internal teams to resolve customer concerns.
• Processes customer credit applications.
• Validates tax exemption documents, codes tax exemptions and concessions to accounts, and corrects system generated tax inaccuracies.
• Investigates undeliverable shipments.
• Updates shipping information with carriers and in the master record as needed.
• Maintains quality and departmental metrics.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED