Associate Account Manager

City Wide Facility Solutions Boston•Marlborough, MA

3d•Onsite

About The Position

The Associate Account Manager (AAM) position at City Wide Facility Solutions Boston is a developmental role designed to support and grow client relationships within the company's managed facility services model. The role offers a path towards becoming an Account Manager with a significant earning potential. The AAM will support Account Managers and the operations team with various responsibilities, gaining deep immersion in the business. After initial training, the AAM will become a key client contact, making it ideal for individuals with a strong customer service or junior sales/account management background seeking to enhance their client-facing experience and contribute to revenue growth.

Requirements

Strong communication and interpersonal skills
Experience in customer service, sales support, or account coordination
Proactive, organized, and able to manage multiple client accounts simultaneously
Goal-oriented with a desire to grow into a senior account management or sales role
Collaborative team player who thrives in a dynamic, fast-paced environment
Bachelor’s degree preferred, or equivalent work experience

Responsibilities

Support the City Wide operations team, specifically Account Managers and Territory Managers, within assigned territory
Build and maintain strong relationships with clients to ensure satisfaction and retention
Conduct weekly site visits with clients alongside Account Managers
Identify upsell or cross-sell opportunities within existing accounts
Resolve client issues in a timely and efficient manner
Coordinate with internal teams to ensure services are delivered effectively and on time
Assist in onboarding new clients and managing expectations throughout the service lifecycle
Track client communication, issues, and opportunities in CRM (e.g., Salesforce)
Support strategic planning and client review meetings with performance data and reporting