Associate Account Manager

Bridge Specialty Group • Troy, MI

10d • Onsite

About The Position

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking an Associate Account Manager to join our growing team in Troy, MI! This position serves as the secondary service contact for the Account Manager & Producer. This position is primarily responsible for assistance with data entry, day to day servicing, contract reviews, eligibility, and production of materials.

Requirements

• Must obtain state Life and Health Insurance Licenses within 90-days of employment
• High School diploma or equivalent
• Proficient with MS Office Suite
• Exceptional oral and written communication
• Ability to maintain a high level of confidentiality
• Prior employment or internship in an office setting

Nice To Haves

• Bachelor’s Degree

Responsibilities

• Provide general assistance to assigned Account Managers
• Help Account Managers prepare and review client paperwork, such as Renewal Questionnaires and Contracting/Renewal Paperwork
• Report client enrollment adds, changes, and terminations to carriers/vendors within 5-business days of receipt, or by last day of qualified event window, whichever is soonest
• Collect and review plan policies, contracts, certificates, plan documents, and SPDs and notify Account Managers of any errors or inconsistencies
• Maintain documents in benefits administration portals (i.e., Employee Navigator, BAM)
• Call carriers and customers to help resolve service issues
• Audit first billing statement after renewal to verify plans, rates, and enrollment
• Ensure compliance with Insurance Operations (IO); notify Account Manager of anything they see that does not meet IO requirements, escalate to Team Leader if necessary
• Print, assemble, and ship enrollment kits, proposals, and other documents as directed by Account Manager, Team Leader, and/or Producer
• Ensure all applicable data is kept accurate and files maintained
• Promote teamwork, positive attitude, and commitment to department/agency goals
• Follow agency guidelines, policies, and procedures

Benefits

• Medical/Rx
• Dental
• Vision
• Life Insurance
• Disability Insurance
• ESPP
• 401k
• Student Loan Assistance
• Tuition Reimbursement
• Free Mental Health & Enhanced Advocacy Services
• Paid Time Off
• Holidays
• Preferred Partner Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED