Associate Account Manager

Fospha • Austin, TX

3d

About The Position

Fospha is dedicated to building the world's most powerful measurement solution for online retail. For over 10 years, we've been pioneering privacy-safe, full-funnel marketing measurement, empowering all teams to make smarter decisions. Our platform unites Finance, Marketing, Data, and Leadership with a shared view of performance and profitability—combining full-funnel measurement, forecasting, and optimization. With Fospha, every team moves faster and grows smarter. Trusted by over 200 leading brands across three continents, we're scaling fast across London, Mumbai, and Austin. We're on the lookout for ambitious, creative problem solvers to jump in and help us build the world’s most powerful marketing measurement solution.

How We Work: AI-First from Day One
At Fospha, AI isn't a buzzword - it's how we operate. Every team member has Claude Enterprise access from their first day, with the expectation that you'll use Claude Code, Design, Chat, Co-Work and other AI tools to elevate your work. We believe the best ideas come from everyone, not just leadership - and that staying ahead means investing in every person to innovate responsibly. That's why we give every team member access to cutting-edge AI tools from day one, with the expectation that you'll use them thoughtfully: raise the bar, don't lower it. Experiment more, move faster, and help us deliver better outcomes for our customers and partners. We've built an AI enablement framework designed to make you more effective, not replace you: you'll learn to delegate repetitive work, accelerate analysis, and focus on judgment and strategy. Through practice and feedback, you'll develop the judgment to know when to trust AI output, when to challenge it, and how to layer your critical thinking on top of what the tools generate. We're looking for people who are excited to experiment with us, willing to fail fast, and thoughtful about the limitations of AI - not just excited by the hype.

Requirements

• 2–4 years of experience in Sales, Account Management, or client-facing SaaS roles, ideally within D2C marketing, analytics, or eCommerce.
• Strong relationship builder who enjoys helping customers achieve tangible results.
• Comfortable with data, you can interpret dashboards, spot trends, and articulate the “so what” for the customer.
• Confident communicator across email, video, and live meetings; able to build trust quickly with multiple stakeholders.
• Organized and proactive. You take ownership of follow-ups, get creative with planning, and ensuring nothing slips through the cracks.
• Eager to drive the commercial side of SaaS, renewals, upsells, and business case storytelling.
• Naturally curious and analytical, with a genuine interest in marketing performance and measurement.

Nice To Haves

• (Bonus) Experience with eCommerce data, attribution, marketing platforms, marketing measurement or D2C ad platforms is a plus.

Responsibilities

• Drive renewals across your portfolio by understanding client objectives, monitoring account health, and ensuring value is demonstrated ahead of each renewal cycle.
• Collaborate closely with the Head of Customer Accounts on your higher impact accounts, building the commercial skillset to secure long term and successful partnerships with Fospha customers
• Turn data into impact stories. Helping different customer personas see how Fospha drives efficiency, growth, and smarter marketing decisions, through clear ROI and performance storytelling tailored to what they care about, from the CFO to the Marketing team to in house Data teams.
• Identify signals of growth or risk early, working with the day to day customer teams to flag adoption challenges or expansion opportunities, and contribute to the proactive building of a tailored learning agenda with each of our customers.
• Contribute to proactive strategic account plans, helping shape the roadmap for your accounts, ensuring every action ties back to measurable outcomes and maps out your stakeholder and activation plan across the account to get ahead of renewal conversations
• Represent the voice of the customer internally, surfacing product feedback, feature requests, and insight that helps Fospha continuously improve our platform and delivery.

Benefits

• Competitive salary and bonus
• Opportunities for learning and development within the Blenheim Chalcot venture network
• Travel to our London HQ and cross-team
• 14 days PTO and an additional 11 federal public holidays
• Your birthday off
• 401k
• Daily office snacks and treats

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed