Associate Account Manager

Snap-on • Libertyville, IL

1d • Onsite

About The Position

Entry level position in which the primary responsibility is collections of early stage delinquent accounts in the Extended Credit portfolio within a regional business unit. Position will be responsible for directing and coordinating EC collections; evaluating, recommending and implementing solutions to resolve delinquency issues; and promoting and marketing Credit Sales programs to Franchisees and customers, while preparing for the potential role of an Account Manager.

Requirements

• High school diploma.
• 2 years customer service or collections preferred
• Business understanding and demonstrated skills and knowledge in: Credit and collections
• Communications – verbal and written
• Computer applications
• Negotiation
• Analytical Standards and Ethics
• Approachable
• Decisive
• Collaborative
• Will be required to pass an immediate drug test upon offer.

Nice To Haves

• Bachelor’s degree is preferred

Responsibilities

• Collection of EC accounts to achieve established Corporate/Regional goals
• Extensive phone contact collecting on active delinquent accounts
• Coordinate collection efforts with Franchisee network
• Coordinate product return with Account Managers/Senior Account Manager
• Report and consult with management on major issues
• Achieve assigned delinquency/loss goals and metrics
• Answer field and customer questions
• Resolve credit/payment problems
• Assist in promoting Credit Sales programs and promotions

Benefits

• Medical, basic dental, basic life, basic accidental death, and dismemberment coverage
• Short term and long-term disability, Employee Assistance Program
• Business travel accident insurance
• Other health education programs including smoking cessation, annual wellness screening and seasonal flu shot
• Market competitive compensation with rewards for high performance and special skills
• Bonus, incentives, awards, or sales commissions depending on position and level
• Base pay progression through lateral & promotional development on both managerial and technical career paths
• Paid time off, vacation, and paid holidays
• Tuition Assistance Plan
• Employee Stock Purchase Plan – annual optional enrollment period
• Retirement programs including 401(k) Plan with matching employer contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees