Associate Account Manager

Triumvirate Environmental•Orlando, FL

4d•Onsite

About The Position

Triumvirate Environmental, one of the largest and most trusted environmental services firms in North America, is looking for a dynamic and motivated Associate Account Manager to join our growing Account Management team. This highly driven individual will be responsible for supporting Account Managers in overseeing a book of business, handling inbound leads, and collaborating with clients to cross-sell, upsell, and schedule routine services. Triumvirate Environmental provides leading organizations in the higher education, life sciences, healthcare, and advanced manufacturing sectors with diverse services and expertise to assist them with compliance management. At Triumvirate Environmental, we strive to WOW both our employees and our customers. Our unique culture fosters growth, development, education, and creativity. This position reports to the Director of Account Management and is based out of our Orlando, FL office. The role is onsite and includes hands-on training to ensure success.

Requirements

Bachelor’s degree in a related field.
Demonstrate a positive attitude, strong passion for sales, and a high level of motivation
Must be a team player with a commitment to succeed
Essential qualities include a strong focus on goals, creativity, organization, and excellent communication skills
Ability to attend client outings as needed
Must be eligible to work in the United States without future sponsorship
Must have a reliable form of transportation
Valid US driver's license
Must be willing to consent to a Motor Vehicle Record screening, criminal background check, pre-employment physical, and drug screen (inclusive of THC)
Must be able to lift 60 pounds on a regular basis

Nice To Haves

Prior environmental field operations experience or similar skill set.
1-2+ years of prior sales experience preferred.
Prior experience with account management in the Environmental industry.
An understanding of Facilities Management
Experience working as a Supervisor, Project Manager, or selling to healthcare, higher education, life sciences, or industrial clients.
Proficiency in CRM systems and industry specific software.

Responsibilities

Manage $400,000 /month or less book of business that was previously closed won.
Assist with small to mid-size account management.
Assist with house account management.
Assist with smaller new opportunities from inbound leads.
Assist the General Manager and other Account Management team members as needed on customer projects.
Develop business revenues from current customers and potential new customers by doing the following:
Lead and coordinate routine services between customer and TEI.
Cross-sell new repeat and reoccurring services to your assigned customer base.
Assist your customers with key projects to help them stay in compliance.
Originate new business opportunities from referrals and networking.
Act consultatively as liaison between the customer and the company, solving problems and coordinating the customer's needs with our services.
Build long-lasting relationships with your customers to retain their business.
Provide WOW-Level Customer Service to our new and existing clients.
Coordinate job scope and proposal creation for new business.
Coordinate the acquisition of purchase orders to ensure timely payment of invoices. Additionally, assist in the collection of outstanding invoices.
Network within your customer’s organization to build relationships and trust.
Assist with Service Recovery – triage and develop new procedures to prevent issues from recurring.
Assist with Employee Lead follow up and tracking.
Learn and apply the Sandler sales methodology effectively.
Stay updated with industry trends, market changes, competitors, and continuous improvement initiatives.