Associate Account Manager
Snap-on•Libertyville, IL
•Onsite
About The Position
Entry level position in which the primary responsibility is collections of early stage delinquent accounts in the Extended Credit portfolio within a regional business unit. Position will be responsible for directing and coordinating EC collections; evaluating, recommending and implementing solutions to resolve delinquency issues; and promoting and marketing Credit Sales programs to Franchisees and customers, while preparing for the potential role of an Account Manager.
Requirements
- High school diploma.
- 2 years customer service or collections preferred
- Business understanding and demonstrated skills and knowledge in: Credit and collections
- Communications – verbal and written
- Computer applications
- Negotiation
- Analytical Standards and Ethics
- Approachable
- Decisive
- Collaborative
- Will be required to pass an immediate drug test upon offer.
Nice To Haves
- Bachelor’s degree is preferred
Responsibilities
- Collection of EC accounts to achieve established Corporate/Regional goals
- Extensive phone contact collecting on active delinquent accounts
- Coordinate collection efforts with Franchisee network
- Coordinate product return with Account Managers/Senior Account Manager
- Report and consult with management on major issues
- Achieve assigned delinquency/loss goals and metrics
- Answer field and customer questions
- Resolve credit/payment problems
- Assist in promoting Credit Sales programs and promotions
Benefits
- Medical, basic dental, basic life, basic accidental death, and dismemberment coverage
- Short term and long-term disability, Employee Assistance Program
- Business travel accident insurance
- Other health education programs including smoking cessation, annual wellness screening and seasonal flu shot
- Market competitive compensation with rewards for high performance and special skills
- Bonus, incentives, awards, or sales commissions depending on position and level
- Base pay progression through lateral & promotional development on both managerial and technical career paths
- Paid time off, vacation, and paid holidays
- Tuition Assistance Plan
- Employee Stock Purchase Plan – annual optional enrollment period
- Retirement programs including 401(k) Plan with matching employer contributions
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
