Associate Account Manager

One Pass Solutions • Eden Prairie, MN

4d • $63,500 - $85,500 • Hybrid

About The Position

As an Associate Account Manager, you will support the Senior Account Manager in managing a portfolio of payer Medicare and Medicaid clients. This is a client-facing, post-sale role focused on execution, coordination, and follow-through, helping to ensure a high-quality client experience and successful delivery of solutions. You will work closely with the Senior Account Manager and cross-functional partners—including implementation, product, analytics, finance, and legal—to keep accounts operating smoothly.
This role is ideal for someone who thrives in a fast-paced environment, enjoys managing multiple priorities, and takes pride in driving work through to completion with strong attention to detail. This role does not carry a net-new sales quota.

Requirements

• 2–4 years’ experience in account management, client success, or a related role
• Strong organizational skills and attention to detail
• Demonstrated ability to manage multiple tasks and drive work to completion
• Excellent written, verbal, and presentation skills
• Ability to collaborate cross-functionally in a fast-paced environment

Nice To Haves

• Experience supporting healthcare clients or working in regulated environments
• Familiarity with Medicare, Medicaid, or government payer programs
• Experience with CRM systems and project management tools
• Exposure to reporting, data tracking, or performance metrics

Responsibilities

• Support the Senior Account Manager in maintaining day-to-day client relationships and client satisfaction
• Participate in client meetings, capturing notes, tracking action items, and driving follow-ups to completion
• Ensure timely, accurate communication with clients while operating in a support capacity
• Partner with Product and Implementation teams to support onboarding and deployment activities
• Attend implementation and status calls and ensure alignment on timelines and deliverables
• Track milestones, document updates, and follow up on open items to keep work progressing
• Support execution of account plans defined by the Senior Account Manager
• Coordinate across internal teams to ensure deliverables are completed on time and within scope
• Track dependencies, risks, and outstanding tasks, escalating when appropriate
• Support tracking of KPIs and account health metrics
• Compile reporting, status updates, and performance summaries
• Identify and flag risks, trends, or gaps to the Senior Account Manager
• Assist in preparing client-facing materials, including account reviews and presentations
• Work closely with internal stakeholders to ensure alignment and follow-through across workstreams
• Help organize and maintain clear communication across multiple teams and priorities
• Gather and document client feedback
• Share insights with the Senior Account Manager and internal partners to support continuous improvement
• Support contract tracking, renewals, and documentation processes
• Track timelines and required actions
• Partner with Finance and Legal teams to ensure accuracy and timely execution
• Take ownership of assigned tasks and ensure consistent follow-through to completion
• Maintain strong organization across multiple priorities and deadlines
• Deliver high-quality, detail-oriented work in a fast-paced environment

Benefits

• flexible work environment
• hybrid company
• remote work across a number of U.S. states
• work environment free of discrimination and harassment
• equal employment opportunity

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed