Associate Account Manager, Cyber & Technology, ProEx

HUB International•Vancouver, BC

8d•CA$70,000 - CA$95,000•Onsite

About The Position

We are seeking an experienced Commercial Insurance professional to join our Professional & Executive Risks team (ProEx), managing and growing an established book of business that is largely cyber and technology related. You will provide the highest standard of client service — marketing and placing accounts, working closely with underwriters, and advising clients on coverage solutions that align with their evolving needs.

Requirements

2+ years of Commercial Insurance experience
Proven experience in sales process and account management
Level 2 General Insurance License – or ability to obtain within 4 months of hire
2-5 years of relevant experience

Nice To Haves

General commercial knowledge is an asset with a desire to specialize
Recognized industry certification preferred (CAIB, CIP, CRM, BCIT Risk Management, etc)

Responsibilities

Demonstrates strong technical insurance knowledge of ProEx coverages with a focus on Cyber & Technology
Delivers exceptional customer experience to internal and external customers. Liaises with Client, Account Executive/Account Manager and Marketing
Follows Hub Service Guidelines
Demonstrates commitment to teamwork by supporting Account Executive/Account Manager and Marketer with all aspects of servicing commercial accounts
Acts as primary Customer Service Contact in absence of Account Executive or Account Manager
Responds to customer requests directly (or indirectly from Account Executive or Account Manager), submitting information to appropriate insurance companies and binding coverage where appropriate
Participates in formal account reviews and Critical Path meetings; working diligently to provide value-added services for clients and follow up on action items required by Producer, Marketer or Servicer
Collaborates effectively with team to service all aspects of accounts
Participates in Critical Path where necessary
Attends client meetings where necessary
Collect data from the client, create an expert submission to be presented, identify coverage gaps and offering coverage solutions, negotiate suitable rates and coverages with company underwriters, present client proposal and bind coverage.
Prepares proposals, cover notes, customer correspondence, certificates, and invoices as per agency standards
Processes all documentation according to HUB workflows
Manages and collects Account Receivables
Attends and actively participates in industry and company events/meetings
Updates CORE and lost business tracker for reporting
Maintains accuracy of electronic files that may be housed in EPIC, Policy Works, Certificate Exchange and physical files as per agency standards
Advises Client of provincial and international tax and licensing implications (client encouraged to seek professional accounting advice)
Has oversight over the entire New Business and Renewal Process and is ultimately responsible for protecting HUB from E&O
Be proactive in the claims process and work with claims team and clients to facilitate a smooth claim
Other duties and responsibilities as assigned