Associate Account Manager Client Services
About The Position
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Client Service Manager is the primary contact for daily account activity and operational needs for issue resolution in eligibility, claims, plan setup, report requests and general inquiries for their assigned clients. This position manages clients to ensure service satisfaction and renewal retention. You will enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.
Requirements
- Bachelor’s degree or equivalent work experience
- 2+ years of experience in relevant account management experience, with a minimum of 2 years in Benefits or Health Savings Account Administration
- Intermediate level of proficiency with computer skills to perform essential functions, including Microsoft Office
- Excellent verbal and written communication skills
- Strong focus on client satisfaction and client retention
- Demonstrated ability managing multiple projects and ability to work cross-functionally to proactively resolve and communicate issues
- Ability to define expectations, manage timelines and meet project deadlines
- All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Responsibilities
- Client contacts responsible for delivering quality operational service
- Provide internal and external status, operational metrics and service level reporting
- Provide issue resolution and service enhancements following proper procedures and process
- Manage issue resolution across functional areas to insure on time delivery
- Responsible for ongoing review of program setup and features
- Provide input into the strategic planning for assigned clients
- Manage contract renewals, fee negotiations, and upsell opportunities for assigned clients
- Responsible for implementing added products and services
- Foster service and system improvements to improve quality and service to clients
- Provide system and operational training for Clients and team members
- Handle ad hoc requests, following proper procedures and processes to ensure quality delivery
Benefits
- comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
