Associate Account Executive - Community

SPS Commerce • Minneapolis, MN

20h • Hybrid

About The Position

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain! Position Summary: The Community Account Executive contacts Retail Industry leads generated by an internal sales group to maximize the opportunity of our retailer partner programs while providing real-time updates as part of an account team by leading and driving new potential sales, cross-selling, and up-selling opportunities. Direct Sales: 100 % Measurement Description: % close rate of leads given

Requirements

• Bachelor’s degree OR a combination of some post-secondary education PLUS 2 years of relevant experience in Sales (outside sales, inside sales, retail sales, telemarketing)
• Excellent communication, interpersonal and customer engagement skills
• Ability to translate, simplify and clearly communicate (both verbal and written) complex business processes to individuals with varied levels of expertise
• Process focused with a close and meticulous attention to detail
• Demonstrative behaviors around integrity, curiosity, engagement, self-driven initiative, collaboration, relationship building, customer engagement/support, and leadership expectations

Nice To Haves

• 1+ years of experience selling (outside sales, inside sales, retail sales, telemarketing) preferred
• Proven competence with Microsoft Office (e.g., Word, Excel, PowerPoint, Outlook) and Salesforce.com

Responsibilities

• Execute on retailer-directed leads; efficiently investigate each Supplier’s current environment while prescribing the best solution to meet their needs
• As a consultant to the Supplier community, act as an extension of our retail partners by communicating their value, the “why”, timelines and requirements tailored to each partner
• Drive maximum adoption via signed agreements of Retail customer vendors as part of a coordinated campaign effort by target dates
• Work through objections or barriers Suppliers may have and effectively convey their message to the Retailer as needed
• Collaborate cross-functionally with account teams to maximize future upsell to Suppliers (small – enterprise level businesses)
• Adopt and apply any new Community program strategy
• Maintain internal and external customer satisfaction throughout the process, including timely and professional responses and working effectively with your SPS account team and management
• Provide feedback on program quality early and often to ensure we are managing Retailer expectations appropriately and changing course where necessary, this includes escalating known or anticipated issues and complications
• Complete all outreaches (calls and emails) within expected timelines in accordance with the program dates and team SLA’s
• Document all activity including key findings, progress, insights, and pipeline velocity in Salesforce.com

Benefits

• Comprehensive benefits package designed to support employees’ health, well-being, and financial security.
• Commitment to affirmative action and equal opportunity in all aspects of employment.
• Diverse career paths, training, and visibility across roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees