Associate Account Director

We Are Social•Toronto, ON

4d•Hybrid

About The Position

We Are Social is looking for an Associate Account Director to join our growing team! A positive, motivating force with an ability to flex between leading a team and getting your hands dirty in the weeds of any given project. This role will be responsible for overseeing a team who manages the day-to-day account initiatives for an assigned client. By balancing high-stakes client relationship management with internal leadership, you ensure the team delivers impactful results while maintaining agency profitability.

Requirements

4+ years in an account management role or similar preferably within a creative advertising agency, with a specific emphasis on social media content strategy and execution
Bachelor's degree in marketing, advertising, communications, or a related field
Proven account management and client communication skills
Deep understanding of the social landscape and social platforms, features and best practices
Experience with scoping, timeline creation, project management, margin, and revenue growth in close partnership with project management, production and finance teams
Knowledge of brand experience, influencer/creator marketing, social-first creative and strategy playbooks
Curiosity about clients’ business and a passion for solving business problems
Financial literacy and management of budgets
Demonstrated expertise and experience delivering channel assets – from up front strategy and planning through activation and execution
Highly proficient with Google Suite and Slack
Baseline knowledge of A.I. tools and functions. Added plus: Knowledge of Asana

Nice To Haves

Traditional agency experience is not required, but it’s a plus.

Responsibilities

Manage key day-to-day client relationships and partners, ensuring satisfaction through proactive communication and sophisticated conflict resolution
Deliver channel strategies and tactics for specific product launches
Track work progress and deliverables and relay client feedback to team
Provide strategic marketing guidance and thought leadership
Understand your clients’ businesses while simultaneously educating clients about how we can help them achieve their goals
Become fluent in business objectives and organization goals
Oversee client profitability/burn report, account budgeting/actualization and measurement metrics that demonstrate clear return to the client
Work with internal team to develop, maintain, and adhere to schedules and plans as outlined by client
Acquire proper internal and client approvals to ensure smooth and timely project execution
Lead client presentations and prepare for tough client questions and being able to contribute in discussions that shifts the room toward a desired outcome
Communicate and follow up with clients and internal departments regarding all projects to address any concerns
Maintain working knowledge all aspects of production with vendors on behalf of the client
Prepare and oversee the status of all client jobs and/or projects, confirm that all jobs are delivered on-time, and expedite operations that delay or alter schedules to meet unforeseen conditions
Lead internal milestones for the pitch process, conducting market research, drafting proposals, and building the first-draft staffing plans against agreed-upon deliverables
Build successful partnerships with client business leads and key decision makers to increase and expand revenue opportunities by identifying production solutions
Develop staffing plans and proposals for new projects and briefs
Maintain rigor and consistency in use of agency financial systems and templates

Benefits

Passport program lets you explore and work from one of our 18 other offices worldwide
Generous vacation starting at 3 weeks + 1 extra week during the summer and over the holidays
Agency summer days
Modern, open co-working spaces with coffee & snack bars
Dogs allowed
Dedicated private wellness room (in select offices)
Regular team social events - holiday parties, seasonal gatherings, weekly happy hours, inspiring speakers and more!
In-house learning & development sessions and annual career and growth conversations
Access to internal network of opportunities across all agencies
Focus on developing and recruiting BIMPOC Talent
Internal EDI group(s), programs & initiatives across Plus Company and opportunities to be involved in employee resource group(s)
Flexible benefits to support your individual lifestyle and life stage – with access to a personal wellness spending account you can use for a wide range of wellness expenses, including gym membership fees, pet care, education expenses, and much more!
Comprehensive mental health support including access to a virtual mental health therapy clinic providing you with personalized therapist, guided iCBT programs and live therapy, access to health clinicians 24/7, and a holistic array of other health and holistic array of other health and wellness resources to support you and your family.