Associate Account Development - Fixed Ops

CDK Global•Austin, TX

1d•$70,000•Remote

About The Position

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. The Associate Account Development Executive (AADE) for our Universal Fixed Ops Sales Team brings hands‑on dealership Fixed Operations experience and a strong interest in growing into a career in B2B sales. This role functions as a sales and field support partner to our quota‑carrying Account Development Executives (ADEs). You will leverage your deep understanding of dealership service, parts, or quick lane operations to support presales discovery, help define customer success criteria, contribute to solution designs, and assist implementation teams post‑sale to ensure alignment with dealer expectations. This is an apprentice‑style role built to rapidly develop consultative selling skills, executive communication ability, and technical product understanding — while delivering immediate value to the field.

Requirements

6+ months in a sales or customer-facing role.
Dealership Fixed Operations experience (Service Advisor, Service Manager, Fix Ops Leadership)
Some college coursework or higher.
Extremely fast learner capable of succeeding in a fast-paced field environment.
Strong communication skills with the ability to speak confidently to dealership leaders.
Comfortable with digital solutions, workflow tools, and technology platforms.
Highly organized with excellent time management, prioritization, and follow-through.
Ability to collaborate with multiple internal teams and manage competing priorities.
Strong interest in pursuing a long-term B2B sales career.
Willingness to relocate for future advancement (if required).
Ability to travel ~75% across the U.S., including overnight trips.
Comfortable navigating airports, travel logistics, and dealership environments.
Frequent movement, communication, and document review

Responsibilities

Participate in discovery sessions to understand dealer business objectives, workflows, challenges, and priorities.
Convert Fixed Ops operational knowledge into actionable solution requirements.
Support sales cycles with solution design inputs, value articulation, and functional responses for RFPs.
Represent the operational perspective in presales conversations as the Universal Fixed Ops SME.
Partner with ADEs to advance opportunities through the sales cycle.
Drive documentation, data collection, and internal coordination needed for presales and deal movement.
Serve as a liaison between Sales, Product, Implementation, Support, and Sales Operations.
Assist with presentations, pricing packages, proposals, and internal approval processes.
Ensure customer expectations established during the sales process align with implementation delivery.
Attend post‑install and on-boarding meetings to confirm that customer success criteria are achieved.
Support issue escalation, clarification of requirements, and coordination with internal teams.
Advocate for the dealer’s definition of success throughout rollout and adoption.
Represent the operational perspective in post-sales conversations as the Universal Fixed Ops SME .
Learn CDK processes, sales methodology, tools, organizational structure, and culture.
Maintain clean documentation and SalesForce hygiene per established best practices.
Build Fixed Ops industry knowledge and competitive intelligence.
Develop toward becoming a quota‑carrying ADE and progressing through our field sales career path.
Gain experience participating in B2B conversations with dealership executives — including Fixed Ops Directors, General Managers, and C‑suite leaders — building confidence and skills in senior‑level communication.