Fixed Ops Service Manager

Ross Downing CDJR•Hammond, LA

1d•Onsite

About The Position

Automotive Service Manager / Leadership Opportunities Ross Downing Auto Group is looking for a LEADER! Do you excel in leading people? Do you enjoy leading a team to a clearly defined and measurable objective? Do you want to work for a group with a sharp vision and clear goals that starts from the top? Are you ready to work with an Auto Group that is growing? If so, let’s talk! Ross Downing Auto Group has been serving South Louisiana for 50 years. Our business is booming, and we are in search of a Service Manager who will run an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Embrace our core values of: Integrity, Attitude, Caring, Excellence and Driven.

Requirements

Microsoft office suite (Teams, Outlook, Excel)
X-Time/Dealer FX
Dealertrack
A successful record of accomplishment within the industry.
Leadership skills
Excellent customer service skills. (CSI / Customer Experience)
Outstanding communication skills, both verbal and written.
The ability to work well in a process driven environment.
Driver's License (Required)

Responsibilities

Forecasts goals and objectives for the department and strives to meet them.
Hires, trains, motivates, counsels, and monitors the performance of all service department staff.
Prepares and administers a monthly, annual operating budget for the service department.
Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys.
Understands and ensures compliance with manufacturer warranty and policy procedures.
Holds weekly department meetings.
Monitors technicians' daily productivity reports and corresponding payroll records.
Maintains high-quality service repairs and minimizes comebacks.
Conducts periodic spot checks of completed jobs for thoroughness and quality.
Keeps abreast of new equipment and tools available and recommends purchases.
Serves as liaison with factory representatives.
Input pricing guides and maintenance menus for frequent labor operations.
Handles customer complaints immediately and according to dealership's guidelines.
Maintains safe work environment.
Maintains a professional appearance.
Maintains ongoing understanding and knowledge on computer/technology demands for today's business needs.