Automotive Software Onboarding Specialist (Fixed Ops)

PBS Systems•Arlington, TX

4d•Onsite

About The Position

PBS is seeking a v10 Apex Onboarding & Adoption Specialist to join their team. This role is responsible for delivering effective training and transition support to customers on the PBS v10 Apex Software, focusing on the Fixed Ops (Parts & Service) aspects. The specialist will help customers successfully deploy and adopt the software, ensuring users gain the necessary knowledge and confidence to integrate it into their daily workflows. Through virtual training sessions, the role supports customers throughout implementation and beyond, driving product adoption, reinforcing best practices, and ensuring long-term success. The specialist will develop a thorough understanding of all software modules and support customers throughout the deployment and adoption process.

Requirements

1-2 years’ experience in a car dealership environment, with a focus in Fixed Operations
Strong computer skills are required, including proficiency in Microsoft Office Suite (Outlook, Word, Excel).
The ability to quickly learn and adapt to new software tools is essential!
Excellent communication skills, including presentation and public speaking
Excellent customer service skills and phone etiquette
Strong documentation abilities
Effective time management and organizational skills
Strong problem solving and troubleshooting skills
Strong multi-tasking skills and the ability to prioritize tasks without direction
High School Diploma

Responsibilities

Support customers in improving operational efficiency and workflow consistency through effective use of PBS v10 Apex
Learn and develop an understanding of all areas of the PBS v10 Apex software and the process for training customers on the PBS v10 Apex software
Assist customers with the deployment, transition, and adoption of PBS v10 Apex, helping integrate the software into daily dealership operations
Deliver virtual training sessions to customers within assigned module(s)
Drive product adoption by reinforcing best practices, encouraging engagement, and helping customers fully utilize PBS v10 Apex capabilities
Follow up with customers post-training to support retention, adoption, and long-term success with the software
Identify gaps in customer usage or understanding and provide guidance to improve confidence, efficiency, and overall adoption
Maintain a positive relationship with customers, identifying customer needs and ensuring they are being met
Responds to internal and external training requests in a timely manner
Write up tickets and investigate issues that arise, escalate issues to corresponding teams
Ensure v10 Apex queue is monitored
Maintain documentation and update as processes change within department
Knowledge sharing within own module and others within the v10 Apex team
Take the initiative to learn new products to increase knowledge
Willingness to commit to an ongoing system of education and cross-training
Perform other duties and responsibilities as assigned

Benefits

Professional Development – Continuous training, industry certifications, and clear pathways for career advancement.
Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
Comprehensive health benefits - Medical and dental coverage to support your well-being.
Paid Time Off – Generous PTO to help you recharge and maintain work-life balance.
Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter.
Employee recognition - Regular appreciation programs and performance-based incentives
Competitive compensation package
Competitive annual base salary
Up to $4,800 per year in product certification bonuses
Additional performance incentives
Attractive referral bonuses
Staff discounts – Exclusive savings with partners such as GM, Dell, and more