Associate, Academic and Clinical Affairs

APTA•Alexandria, VA

1d•Onsite

About The Position

APTA is seeking a highly organized professional to provide support for the activities of Academic and Clinical Affairs, a part of the Professional Development department. This role specifically supports the Credentialed Clinical Instructor Program (CCIP) and the Clinical Performance Instrument (CPI) program through administrative, operational, and customer service tasks. The position contributes to member value and organizational success by executing assigned activities with accuracy, efficiency, and professionalism under the direction of the Director of Academic and Clinical Affairs, thereby advancing APTA’s mission and priorities.

Requirements

High School Diploma required
Minimum 1–2 years of experience providing administrative or operational support, preferably in professional development, credentialing, or a nonprofit/association environment
Excellent customer service skills
Excellent oral and written communications skills
Solid Microsoft skill set, particularly Word, Excel, and PowerPoint
Attention to detail, particularly when entering data accurately in a variety of systems or programs
Experience in handling and prioritizing a variety of projects
Ability to adhere to and meet deadlines
Ability to learn quickly and adapt to changing situations

Nice To Haves

Bachelors preferred
Project management experience a plus
Possess team/program mind-set and be willing to share ideas and opinions to move projects forward

Responsibilities

Provides administrative support for the implementation of work plans related to respective activities of the Professional Development department which align with organizational priorities and the Association’s education and certification strategy.
Manage all CCIP Level 1, 2, and 3 course logistics. This includes working with the trainers and course sponsors to schedule courses and provide customer support to all participants.
Supports the Academic and Clinical Affairs team in the implementation of the programs, priorities, and projects in partnership with the Association and staff colleagues.
Monitors the CCIP computer system to ensure participant registration is accurate.
Reports discrepancies in course payments.
Manages and triages all FreshDesk Tickets and phone calls for both the CCIP and CPI programs. This includes providing information about the programs, tech support, and administrative support to current and prospective participants.
Provides support of the department operations, including opportunities to advance and gain efficiencies.
Prepares, in consultation with the Director, department level data which supports and aligns with the APTA data strategy.
Upholds and fosters APTA Staff Values
Complies with all APTA policies and procedures
Performs other duties as assigned to foster achievement of association priorities