Associé(e) Recovery - Bois et matériaux (Temps plein - Temporaire)
About The Position
The Home Depot is seeking individuals who are proactive, customer-focused, and eager to learn, to join their team as Sales Associates. This role is ideal for those who enjoy helping customers find the right solutions for their home improvement projects. Sales Associates are responsible for providing fast, friendly service by actively engaging customers, assessing their needs, and offering assistance. A strong emphasis is placed on department and product knowledge, providing information on product features, and familiarity with related items to facilitate complete project sales. Associates are expected to greet, engage, and thank every customer in their department and be able to provide basic service in adjacent departments. The focus is on excellent customer service and effectively addressing customer needs. The Home Depot operates over 2,200 retail stores across North America, with a core mission to help customers build and improve their homes and businesses.
Requirements
- High School Diploma or equivalent
- Communicates Effectively
- Customer Focus
- Interpersonal Skills
Nice To Haves
- 1 to 2 years Retail or Trade experience an asset
Responsibilities
- Ensures Customer Satisfaction Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer
- Actively seek customers throughout the store and escort customers to appropriate merchandise, regardless of department
- Ask open ended questions about the customer’s projects in order to determine their needs and level of expertise
- Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them
- Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need
- Educate customers about the whole project
- Using empowerment program when necessary to satisfy customers
- Execute daily stock maintenance: all products signed, displayed, and clean
- Maintain knowledge of all products in department and adjacent departments
- Proactively seek knowledge on all products and services
- Follows all safety policies and procedures, Loss Prevention policies and procedures
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
