Assisted Living Data & Compliance Analyst

Commonwealth of Massachusetts•Boston, MA

About The Position

The Executive Office of Aging & Independence (AGE) is seeking a highly analytical, detail-oriented, and collaborative professional to serve as a Data and Compliance Analyst / Certification Specialist within the Assisted Living Certification and Compliance Unit. This role supports regulatory oversight, compliance monitoring, and the quality and effectiveness of assisted living residences across Massachusetts. It combines data analysis, reporting, quality assurance, and trend identification with on-site compliance reviews, corrective action plan evaluation, and participation in inquiries and investigations. The analyst examines certification, incident, complaint, and enforcement data to identify emerging concerns, inform risk-based oversight, and recommend ways to strengthen regulatory compliance and program effectiveness. The position balances analytical responsibilities with statewide field certification activities, including on-site certification and recertification reviews on a reduced field schedule. The role also supports policy and program improvements through regulatory guidance, technical writing, staff training, and analysis of proposed changes. The position requires collaboration with agency leadership, EOHHS partners, assisted living operators, and other stakeholders. The Commonwealth states that salary placement depends on directly related experience, education, and its internal compensation structure; bargaining unit compensation is subject to the applicable collective bargaining agreement. A criminal background check and verification of education, licensure, and certifications are part of the pre-offer/hiring process.

Requirements

Knowledge of statistical and analytical methods for collecting, validating, aggregating, and interpreting program data, including quality assurance and quality control practices.
Proficiency with data analysis, reporting, and visualization tools such as Microsoft Excel, Power BI, or comparable applications.
Familiarity with regulatory compliance reviews, inspections, or monitoring activities in health or human services environments.
Ability to understand and interpret applicable laws, regulations, policies, and procedures.
Strong analytical and problem-solving skills, including evaluating information, identifying trends, drawing conclusions, and developing recommendations.
Ability to examine records, gather information, evaluate documentation, and maintain accurate records according to established procedures.
Excellent written and verbal communication skills, including preparing reports, charts, graphs, tables, and presentations for technical and non-technical audiences.
Ability to translate complex data and regulatory information into clear findings and practical recommendations.
Strong interpersonal skills and ability to establish productive working relationships and communicate tactfully with diverse stakeholders.
Ability to work independently, exercise sound judgment, manage competing priorities, and respond effectively to changing requirements and time-sensitive requests.
At least four years of full-time or equivalent part-time professional, administrative, or managerial experience in business administration, business management, or public administration, with major duties involving program management, administration, coordination, planning, or analysis; at least one year must have been in a supervisory capacity, subject to the stated substitutions for the four-year experience requirement.
A bachelor's degree with a major in business administration, business management, or public administration may substitute for up to two years of the required experience; a graduate degree in one of those fields may substitute for up to three years; a bachelor's or higher degree in another major may substitute for up to one year. Education toward such a degree is prorated. No substitution is permitted for the required one year of supervisory experience.

Nice To Haves

Background in data analysis, regulatory compliance, quality assurance, program evaluation, or certification activities in healthcare, human services, aging services, or government.
Knowledge of assisted living operations, resident safety practices, and regulatory oversight processes.
Familiarity with Massachusetts Assisted Living Residence regulations, including 651 CMR 12.00.
Advanced skills in Microsoft Excel, Power BI, data visualization, dashboard development, and performance reporting.
Demonstrated ability to analyze complex datasets, identify systemic trends, and develop actionable recommendations for leadership.
Understanding of case management systems, incident reporting platforms, and electronic compliance tracking systems.
Knowledge of risk-based monitoring, regulatory inspections, corrective action processes, and quality improvement methodologies.
Effectiveness conducting compliance reviews, evaluating documentation, and identifying opportunities to strengthen regulatory practices.
Strong technical writing skills, including preparing reports, standard operating procedures, regulatory guidance, and training materials.
Ability to develop and deliver training, technical assistance, and guidance to staff and external stakeholders.
Experience collaborating with multidisciplinary teams, regulatory agencies, healthcare providers, or assisted living operators.
Strong organizational skills and ability to balance data analysis, reporting, policy support, and field certification responsibilities.

Responsibilities

Lead data analysis, reporting, and trend identification involving assisted living certification, compliance, incidents, complaints, and enforcement.
Conduct quality assurance and quality control reviews to ensure program data is accurate, complete, and consistent.
Develop and maintain recurring reports, dashboards, charts, and performance measures concerning certification timelines, deficiencies, complaints, investigations, and corrective actions.
Identify patterns, emerging risks, and systemic compliance concerns across residences, operators, regions, and regulatory areas.
Prepare statistical analyses, written findings, and recommendations for agency leadership, EOHHS partners, and other stakeholders.
Respond to data requests from agency leadership, EOHHS, the Legislature, and the public with timely and accurate reports and analyses.
Provide analytical and regulatory guidance supporting policy development, program evaluation, and improvements to compliance monitoring practices.
Draft and update standard operating procedures, technical bulletins, regulatory guidance, and communications for assisted living operators, subject to management review and approval.
Assess proposed regulatory and policy changes for their effects on inspection protocols, workflows, documentation requirements, and data systems.
Assist with onboarding and training new Certification Specialists on review procedures, documentation standards, and unit systems.
Develop and deliver staff training based on audit findings, data trends, and identified improvement opportunities.
Conduct on-site certification and recertification reviews at assisted living residences throughout Massachusetts on a reduced field schedule.
Investigate complaints, incidents, and resident care concerns involving medication management, service planning, staffing, resident safety, and other regulatory matters.