Assistant Workplace Manager

JLL • Redwood City, CA

9d • Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves The Assistant Workplace Manager – Experience Services oversees day-to-day operations of employee experience services at corporate headquarters, including mailroom operations, reprographic services, internal retail operations, and front-of-house customer service functions. This client-facing role manages multiple service teams to deliver exceptional workplace experiences for 1,000+ employees across the corporate campus through proactive communication, enhanced engagement, and high-touch service delivery while ensuring operational efficiency and cost-effectiveness.

Requirements

• 2-4 years supervisory experience in corporate services, facilities operations, or customer service management
• Basic understanding of facilities operations, vendor coordination, and budget management
• Proficiency with Microsoft Office Suite and ability to learn facilities management software systems
• Excellent communication and organizational skills with attention to detail
• Ability to work in fast-paced environment and handle multiple priorities simultaneously

Nice To Haves

• Previous experience in mailroom operations, print services, retail management, or reception/concierge services
• Familiarity with corporate workplace services and employee experience concepts
• Basic knowledge of inventory management systems and point-of-sale operations
• Experience with performance metrics tracking and reporting
• Professional certification in facilities management or related field

Responsibilities

• Mail & Document Services Management: Direct mailroom operations including sorting, distribution, package management, and outbound shipping coordination across multiple building locations
• Oversee reprographic services including high-volume printing, copying, binding, and document finishing operations
• Manage vendor relationships with postal services, courier companies, and printing equipment maintenance providers
• Implement quality control measures and service level agreements for mail delivery and document turnaround times
• Retail Operations Oversight: Supervise internal company store operations including inventory management, vendor coordination, and sales reporting
• Coordinate product sourcing for employee convenience items, corporate merchandise, and office supplies
• Manage point-of-sale systems and daily revenue reconciliation
• Develop promotional programs and seasonal merchandise displays to enhance employee engagement
• Helpdesk & Lobby Services: Lead internal helpdesk team providing first-line support for facilities issues, service requests, and general employee inquiries
• Manage lobby ambassador program ensuring professional guest reception and visitor management services
• Oversee conference room booking systems and audio-visual support services
• Team Leadership & Development: Supervise team of 6-10 service staff across multiple functional areas.
• Conduct performance management including goal setting, regular feedback, and annual reviews
• Develop cross-training programs to ensure service continuity and operational flexibility
• Lead recruitment and onboarding processes for new team members
• Operational Excellence: Monitor key performance indicators across all service areas and implement continuous improvement initiatives
• Manage departmental budgets including labor costs, supply expenses, and vendor contracts
• Coordinate with senior facilities management on strategic planning and improvement projects
• Ensure compliance with corporate policies, safety regulations, and vendor service agreements

Benefits

• JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
• Some of these benefits may include:
• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed