Workplace Assistant

LED FastStart•New Orleans, LA

4d•Onsite

About The Position

The workplace assistant is the first point of contact for employees, candidates, customers, and vendors. This role provides front-desk coverage, visitor management, workplace & facilities support, and administrative coordination to ensure a safe, welcoming, and well-operated office environment. This position also supports day-to-day office operations and facilities coordination, helping maintain workplace functionality, address routine issues, and ensure continuity of operations in a high-visibility, professional setting.

Requirements

Proven ability to manage front-facing responsibilities with professionalism, including greeting visitors, handling inquiries, and maintaining a positive organizational image
Strong organizational and coordination skills, with experience managing schedules, appointments, and multiple priorities simultaneously
Excellent written and verbal communication skills, with the ability to interact effectively across teams and with external stakeholders
Detail-oriented with the ability to track, manage, and follow up on tasks, projects, and administrative processes
Experience supporting operational workflows, including data entry, documentation, and cross-functional coordination
Proficiency in workplace tools and systems, including Slack, Microsoft Teams, Envoy, Confluence, and Microsoft Excel
Familiarity with submitting and managing facilities requests and handling basic IT support requests or ticketing systems
Ability to work independently while also collaborating effectively in a team environment
Strong problem-solving skills and adaptability in fast-paced or dynamic settings
Customer-service mindset with a focus on responsiveness, professionalism, and efficiency
Prior experience in administrative, coordination, or specialist-type roles preferred
This role requires access to export-controlled information or items that require “U.S. Person” status. As defined by U.S. law, individuals who are any one of the following are considered to be a “U.S. Person”: (1) U.S. citizens, (2) legal permanent residents (a.k.a. green card holders), and (3) certain protected classes of asylees and refugees, as defined in 8 U.S.C. 1324b(a)(3).

Responsibilities

Serve as the first friendly point of contact; greet visitors and manage check-in processes to ensure a professional, warm and welcoming experience
Maintain office readiness, including cleanliness, organization, and overall presentation
Coordinate visitor management processes, including pre-registration and compliance with security protocols
Partner with Security to manage access, visitor flow, and adherence to onsite policies
Support day-to-day office operations, including office supplies, mail distribution, F&B re-stock and general administrative coordination
Coordinate and oversee facilities needs, including minor repairs, preventative upkeep, and vendor engagement for routine services
Monitor, track, and escalate operational and facilities-related issues to appropriate stakeholders, ensuring timely resolution
Assist with onboarding and offboarding by ensuring workspace readiness and supporting basic setup and orientation logistics
Support meetings and events through coordination of room setup, catering, and space readiness
Track recurring issues and provide feedback to Workplace and Facilities to improve office operations
Perform a range of administrative tasks to support overall office efficiency and day-to-day operations

Benefits

Medical Insurance: Comprehensive health insurance plans covering a range of services
Saronic pays 100% of the premium for employees and 80% for dependents
Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care
Saronic pays 100% of the premium under the basic plan for employees and 80% for dependents
Generous PTO and Holidays
Paid maternity and paternity leave to support new parents
Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses
401(k) plan with company match
Equity options to give employees a stake in the company’s success
Basic life insurance and short- and long-term disability coverage
Discounted pet insurance options including 24/7 Telehealth helpline
Free lunch benefit and unlimited free drinks and snacks in the office